annita
Too long a wate time
This is not the first time i have used Everlywell and up until now i have been satisfied. This last time however the time between when i sent in the test and the results was too long. I mailed them on October 3rd., i received a message that they were "picked up" October 8th and i did not get the result back until October 21st. I am not sure how so long a gap may affect the results, but it made me uncomfortable. I am hesitant to try them again, but since it was the first time this happened, i am thinking about it. It may just have been a fluck. However, if this happens on a regular basis, i may need to stop using them.
Response from EverlywellNov 1, 2024
Thank you for your review. We're sorry to hear that your results took longer than expected. We'd like to assure you that all of the laboratories that process our tests are CLIA-certified; some are also CAP-accredited. These labs comply with all federal and state regulations regarding laboratory testing in addition to performing frequent internal quality checks and testing, as well as regular inspections and validation of the accuracy of their testing. Please reach back out to us at [email protected]. Whatever you need, we’ll be here to help you move forward with your results.




