EverlaneReviews of everlane.com

Worst online shopping experience ever. Hope my stuff will ever come.

Shame on you Everlane. I got an email saying the purchase I made during their 25% off sale would be delayed due to Covid19. Ok,I'm understanding. Until I was invited to continue shopping because full price items would not be delayed. Are you kidding me? The item I bought almost completely sold out during the sale. That's alot of people's money they are earning intetest on while they leave our items in the warehouse and blame a pandemic. BTW, I ordered sneakers,, the one thing I could actually use right now. Ugh. I believe all the bad things I hear about you now

I wish I would have read the reviews before ordering. 2-4 weeks delay in delivery for these expensive clothes? Ridiculous! You need to stop taking orders or hire more employees if you can’t handle the volume! First and last time shopping on this website! I will stick with ASOS, ZARA, and other fast fashion retailers with quality customer service. I placed an order with ASOS the same time as Everlane. I was able to receive my order from ASOS, return items that did not work for me, and just received my refund from ASOS. All of this has happened and Everlane hasn’t even shipped out my order yet.

I have purchased several items from Everlane and have been generally happy. I also know how difficult and stressful COVID-19 has been on everyone. So why 2 stars? I placed an online order on March 31. On April 5, I got a email saying be patient, we're having 2-4 week shipping delays due to COVID. So, I thought about it. Do I really need new clothes just to sit around socially distancing? Isn't the package delivery system overly taxed already? Is there any evidence the Everlane packaged and posted my order? No/Yes/No were my answers. I have contacted them twice and told them to do the right thing and cancel the order because it is frivolous (they were having a sale). They refuse to cancel the order. Instead, they want me to return the merchandise right after I receive it. Thus, instead of zero shipments, they are causing two shipments with the same outcome. Shame on you Everlane.

Terrible shipping. Just terrible. Every single order I’ve ever made takes at least two weeks to get to me, and two have been totally lost. This doesn’t happen with any other company. It’s ridiculous. And they don’t care ! I’m not shopping here anymore. Fix your darn shipping and customer service ! No phone number?! No chat?! It’s 2020!

An update: I think In the pandemic, all brands are trying to save and make money. I think Everlane is in that group. I just purchased some denim shorts and they strangely ripped in a spot that makes no sense and have fallen apart. Similarly, I ordered two t-shirt dresses and they pilled very quickly and I’m very meticulous about washing and wear. Disappointed and can’t find customer service contact. ........ Some materials are lighter weight than expected but WAY better experience than any of these other millennial brands. Shoe sizing is super perfect and I like the reviews which are candid and help me choose. 2 day shipping was as expected. Slight quality issues but this is super affordable compared to every other brand pushing the same sustainability angle

My order was never delivered, but my multiple attempts to email customer service have been ignored. I received 1 auto reply that said "we are busy". They do not list a phone number to call either. This is unacceptable customer service and I will not order again from this company. I would rate the shoes I did receive as average in comfort and durability. They are nothing special and I'm glad I purchased at a very discounted sale price. Don't waste your money on this brand.

Customer service is almost non-existent. I had a hard time making an appropriate exchange. They make it so it is difficult to contact them, with no phone number and a support email they don't respond to. I had to go through my credit card company to obtain a refund for a transaction.