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Everlane (everlane.com) has 472 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Claim this listingClothing & Underwear · San Luis Obispo, California
Excellent
Clothing & Underwear · Laguna Beach, California
Excellent
Clothing & Underwear · Torrance, California
Excellent
Clothing & Underwear · Escondido, California
Excellent
472 approved reviews, newest moderated first
Emily
Just got my first ever Everlane order delivered today and I am beyond thrilled. All the items were as pictured, and true to the measurements provided on the website. The best bit? My order made it from the U.S to Australia in 4 business days in the midst of a global pandemic and local lockdown in my city.
Lisa K.
Ordered face mask on July 29th. Took 4 weeks to receive it. It was not what I expected and tried to return it. CS said I can't because it is Final Sale. No where while ordering, on my confirmation or on my account page does it say Final Sale. There is no way to talk to anyone and the only way to communicate is through very slow email.
JoeBloggs
Products not received. No response from customer service. Looks like I'm not the only one, I should have checked reviews before ordering. Don't waste your money.
Cass
Everlane customer service is horrible! I asked to cancel my order after never receiving my product and they said I could not. Never order from here. Do not waste money on this site. It’s a scam!
Cynthia W.
A product I received was slightly defective, so I reported it and asked for a refund and Everlane immediately refunded me no questions asked within the day. Contrary to the negative reviews I had seen online, I was very impressed by their prompt customer service.
Lisa S.
I had heard such good things about Everlane..but just like a lot of the respondents, my package due for delivery by Yodel on August 26th went missing...Hopefully, Everlane's customer service isn't as bad as everyone says it is..It has been two days without anything other than an automatic response...
Mark B.
Ordered face masks August 8 still not here September 5, tracking says not even left the US yet.
rebecca J.
Do not waste your money with Everlane. Their refund process is a scam. Your money just sits in your account as store credits, forcing your to buy their products. Each refund took a few more weeks even though they ‘claim’ to refund you after 3-5 business days once store credits are issued. This type of behavior is stealing in my book, Customer services are non-existent. No phone number, no response via email either. Some of their shirts were cheaply made in China and costs more than $100, false advertisement. Things have gone downhill since COVID. Stay away from Everlane. Update: found their phone number, 415-506-7691