EverlaneReviews of everlane.com

Got memory gel pads for armrest through a promotion. They are good and serve the purpose. One feedback, it slips even when you tighten it as much as possible. Little design tweak to fix that would be a change much welcomed. Thanks and good luck :)

I absolutely cannot recommend them. First off, they charge you immediately for your order and then have the nerve to tell you it will be a month until it ships. Well, okay. But on the expected shipping day, I logged onto their website and my account only to find that my item is delayed another 5 weeks. A few days after that I noticed it was delayed another week. I wasn't informed by Everlane regarding any of this, no apology and no explanation; MEANWHILE, they have had my money for the $100+ since 4/9/2021. Don't even get me started on the return process. You better know how to contact Better Business Bureau in order to get a response from Everlane; it is the only thing that they do respond to. There is NO contact #, no email address that gains you more than an automated response. Nada, nothing. I am going back to Nordstrom where business is still conducted with the customer in mind. Give Everlane a pass. Trust me.

Shipping is horribly long, they sent me the wrong item and did not even refund me the shipping amount even though they were the ones that sent me the wrong item. They even had the nerve to ask me to send back the wrong item they had sent out. Customer service is friendly but slow like their shipping. Would not recommend shopping here.

The clothes are pretty nice, however they were damaged when I got them. The company doesn't put them in a tight sealed bag so if it rains.. you pretty much screwed. Also given that I live in Australia, shipping took about a month the first time then about 3 weeks when I asked to get a replacement. To be fair, customer service was excellent! I however had to drive to airport to return the items, since they use DHL.

This company has my credit card on file and I’ve NEVER ordered from them. I hadn’t even heard of them until the charge appeared on my bank statement! Fortunately, they reversed the charge, but still: how do they have my card number on file and why did they use it and then reverse the charge?!! Absolutely, no human to talk to, and a generic auto-reply email. This company is sketchy AF. Plus, their clothes are heinous.

Was really concerned after reading bad reviews but the top I ordered came in less than a week and is really lovely!

My mother ordered a dress for me, for my birthday – Nothing has arrived, but they sure took the money. She has heard nothing form them, despite of contacting them several times!!! Save your money – Don't order from them

My worst Everlane experience to date! Placed a large order on Mach 8th and it’s now April 24th and it still hasn’t arrived. Sadly, I live in the in CA only 15 minutes from there San Francisco store and probably should have just driven there. I never imagined it would take this long. This is unimaginable. The most frustrating part is there is literally NO customer service phone number to call, so you have no way of reaching a live human being to speak to. When you email, all you get is an auto-generated response saying they’re overwhelmed and they’ll get back to you as soon as they can; which seems to be never. I’ve been an Everlane customer for years and the customer service, quality and shipping issues have now sadly convinced me to finally post this review to warn others to please consider not buying from them. It’s really a terribly frustrating experience an It wasn’t always like this. Everlane if you’re reading this do better! And my order number is #r025110373