EverlaneReviews of everlane.com

Strangely they wouldn't allow me to exchange on a final sale item for the same product, just a size smaller which they had in stock online. They didn't offer any other solutions so I guess I will try to sell it on as it's too big for me. Usually they have great clothing quality and styles but sadly won't be buying from there again.

THIS "company" is a fraud. NO customer service offered!! BOT is expected to "help". I will NEVER order from you again unless you address my issue. I received a 20% off offer and it was never applied. Trying to correct this is taking hours with a BOT answering me. What a way NOT to run a company!

I made an order on 12 June. This did not go well and now I can expect refund in August?! - I order and not told the coat will not arrive. I have to reach out. - I am offered the order again and once I say yes please, I am then told it is sold out. - I then say yes to payment and told 3-5 days. - after 6 days I ask where the refund is. And now it is 7-10 days. - but the refund is not processed until I reach again. Which means the refund will be early August. The replies are fast, but there is not accountability which is disappointing. I do not recommend this brand.

I'm an international shopper from the UK to Everlane. I really like their clothes, which comparatively, are much better quality to a lot of competing brands in the same price range. You do have to be patient when you order from outside the US - as there seems to be a glitch with their fulfillment providers (DHL and another provider) who generate an arrival date that in my experience is a few days BEFORE the parcel actually arrives. You then assume that your parcel is lost forever, searching around to see if it may have been dumped somewhere secret, when no, it's still making it's way to you. Everlane - please fix this glitch! I'm happy to wait if the tracking is accurate - which it hasn't been for two orders now. I believe this is more a DHL problem, (as it happened with another brand's order as well), but perhaps you can lean on them to fix it. Overall - I love the clothes, but the tracking of orders should be improved. (One star off for the shipping issues).

Not a great experience- I initially tried multiple times to contact customer service on their buggy online form - they took a long time to respond but once they did it was ok. The shipping took longer than expected and the item is not great, it’s a cashmere jumper but it feels scratchy and not great quality - I am an Aussie buyer so maybe this has to do with the very arduous shipping and customer service delays.. it’s just took so long and the tracking only worked intermittently. I am reticent to return as iv seen other reviews of how awful their return policy is 😫 Update: I received a full refund and they were very good in the end 🙏

I used to love Everlane so much, and still do regarding the products as they are chic and great design for my taste. However like many here, my order was despatched on 18 June and only delivered on 6 July, always took ages and 3 weeks mostly, and delivery charge is not low regardless of your order amount. Not to mention the pricing is getting extremely expensive for this brand, even compare to other bigger brand. I will definitely look for other option…sad

Sizing is way off. Comparing Everlane sizing with any company, the sizing is seriously wrong. Especially since return policies are really not to the consumer's advantage. I paid for 2 items that I cannot wear (really small) and cannot return. My first and last time buying with Everlane.

Everlane has a HORRENDOUS return policy and effectively ZERO customer service. They sent me the wrong size and won’t lift a finger to fix it. They have NO phone number and only bot and text customer service. This company is a SCAM, do not do business with them!