EverlaneReviews of everlane.com

I would rate my experience with your EVERLANE as zero stars if that were an option. I purchased a blazer that was clearly labeled as size zero on the website, but when it arrived, it was more like a size six. After contacting customer service and several email communication, they acknowledged that the blazer was defective and agreed to issue store credit. They instructed me to log in or create an EVERLANE account to view my credit. However, since I made my purchase as a guest, I attempted to create an account but was unsuccessful after several attempts. Now, I’m having trouble getting a clear response from customer service, as I’ve been bounced from one representative to another without resolution.

Terrible customer assistance. Then exceeded days for return. Stuck with it.

Would not recommend ordering from here to the UK. Delivery took a long time and then after it arrived they refused to accept return a day later, because it was a sale item. Really disappointing

I live in the UK and have ordered many jeans from Everlane in the past and never had any issues. They discontinued a fave pair of mine so I have been trying to find an alternative on the website and ordered quite a few pairs in one order as being in the UK it’s not a quick delivery so did a huge order hoping I would find some good ones . However the order didn’t arrive and so customer service kindly sent a replacement as I was going on holiday and really wanted to take some with me. The original order finally came (late) but the replacement order never did (tracking states it’s still waiting to be picked up from dhl one month ago). I tried to not let that phase me and had to reorder some pieces as the sizing isn’t consistent to my other everlane jeans which I find strange. However these haven’t arrived either. It’s been 15 days and although tracking states it’s cleared customs one week ago there isn’t any further tracking. Delivery times stated on website say 4-10 days to the UK. I reached out to customer service and I have been told I need to leave it another 2-3 weeks before they can deem this order lost and send me a replacement. In which time the sizes may be out of stock and I then have to wait another couple of weeks to receive it. I don’t understand why Everlane can’t reach out to their shipping companies and find out why parcels are consistently getting lost. Surely lost orders costs the company money not to mention upsetting their international customers and reputation. Everlane please sort this out. Reading the reviews i can see I’m not alone. Also one of the pairs I wanted to keep were faulty, I have been told a replacement is on its way but will that one arrive? Seriously not happy here Everlane.

Idk why there are so many bad reviews I had a great experience. After dropping lucky brand because of the drop in quality the jeans here were an amazing change, they wash well, and are very sturdy. No pilling at the thighs like I’m used to. I also have their alpaca sweater and it’s so lovely! A little see through so you will def have to wear a shirt under it but that was clear in the photos so I knew that going in! Great clothes!

I placed an order last week and never received a confirmation email despite my credit card being charged for the items. I chatted with a rep who stated they would immediately send one. Never happened. Have sent over three emails to support at everlane.com without receiving a response. Really baffled by this behavior. Hopefully I’ll receive my order without having to escalate. Thanks for the reply. No email received and yes checked all the folders in my inbox. UPDATE Rachel from support went above and beyond to resolve my issue. Thanks!

I am surprised by the negative reviews as I have had the most fabulous customer service. Perhaps the company have taken into consideration the complaints. I could not be happier with the speed in which my enquiry was dealt with and how they rectified the issue. I will 100% shop again. Thank you!! It’s not often you email a company and get a response within the hour every time you email.

The delivery time was fine, but the parcel arrived damaged and there was no notification of the pending delivery. It was simply left outside the door. If I didn't live in the country, it would have been gone. Unfortunately, the size information on the site is completely wrong. I know my exact measurements and ordered everything according to them. Everything is at least 1-2 sizes too big. I'm keeping a few items that I really like and having them altered. Very annoying as I now have to pay 12!!! € for the return shipment because of incorrect sizing. If I had also known in advance that the return shipment can ONLY be made with DPD, I would not have ordered, as I now have to drive another 20km to the nearest collection point. All in all, one of the worst experiences I've ever had in online shopping and absolutely not recommended! The 2 stars are for the delivery time of less than 10 working days and the clothes, which are really beautiful. However, I have had much better experiences with other brands.