EverlaneReviews of everlane.com

If I could I'd rate them a zero as it has to be the worst experience I've ever had. It's been over a week since I ordered an item from their website. They've taken my money but the item hasn't arrived and I've not received any confirmation of my purchase via email. So far I've contacted their customer service twice and still not received a response.

The clothes are actually really nice and decent quality (although not equal to the prices charged). However, the reason for not giving 5 stars is that the returns process was a bit faffy. I didn't have a printerless option in my area so I had to pay to print the label and the returns cost is paid upfront, not taken off your refund. That being said, Rachel from Everlane was really helpful and quick with dealing with my complaint and the experience hasn't put me off shopping from here again. One thing probably worth mentioning is the check out process doesn't make it clear that shipping times are from dispatch not ordering. So if you're in a rush, definitely pay for express shipping. My order arrived within 9 working days, but the day after I went on holiday.

Horrible, never again. Firstly, shipping costs are so expensive as if I was ordering from Saturn. Crazy. I order stuff from Canada to Switzerland all the time and never had to pay this much for shipping. Secondly, quality is so so sooo bad. Clothes do not look like they do online. White longsleeve completely see through. I wanted to return this, but they do not accept returns from Switzerland! Thirdly, how can a company talk sooooo much about sustainability, yet the clothes are manufactured in Sri Lanka/Vietnam, then shipped to Canada and then to me in Europe? Horrible experience from all aspects, will never shop here again. I dropped 300 Swiss Francs on a bunch of garbage.

Bought a pair of jeans from this company trying something new and about a year and a half later the front pockets totally fell apart. The company called it normal wear and tear but these were not every day jeans for me and this is not something that's ever happened to me with a pair of jeans. They were otherwise comfortable but simply not built to last and customer service is indifferent towards that.

I admit to feeling daunted by reading reviews after I had placed my order for a cashmere cardigan in the sale. But everything worked smoothly from order to delivery. I did ask customer services about which company was delivering the item and received a prompt and helpful response. So I can’t fault the service and I am delighted with the purchase. And I have placed another order for two more sale items.

Made one order and will never again. So much for quality. Purchase 2 alpaca fur items, one itch like crazy and another shed like crazy. Furs is everywhere, somehow their resting on my lashes. I bought the items final sale (but was still $60-$70 each, ridiculous) so I can't return. I will never buy from them again. Great marketing, but do not deliver. Stay away from everything that's not tees.

Quite a long delivery time - 2 weeks and expensive returns. Trousers are good quality but ran large. I'm a standard UK 14 and they were quite big around the waist and hips so I have to return. Returns from the UK currently cost £8 so that is worth bearing in mind when you're buying. When I complained about the high cost the company reached out to me and were very responsive.

I emailed to ask about a price adjustment, to avoid sending back the coat and reshipping the same item at cost to the company, Response from customer service was that I had ordered too early to receive a price adjustment. Now I will ship my item back (even with shipping costs still a big saving) and reorder the same item, which is eligible for free shipping. Seems insane for a 'sustainable' company, but that's the only response I can get from customer service.