EverlaneReviews of everlane.com

I placed an order on December 18th (Christmas gifts) and my credit card was charged. I have not received the order (it's Dec. 28), and there has been no confirmation or notice of shipping. There is no customer service number. Very frustrating.

The company charges for shipping. I paid for 5-8 day and it took almost 3 weeks to arrive. I called the company before I left town and all the rep said is “you can track it yourself”. Now I am sure i will have to pay for return shipping when I get back to town. And by town I mean nyc so imagine how late it would be if i lived in a rural area!

I love Everlane, refer my clients to Everlane, and to be fair, I maybe should be leaving this review for Deliver Direct/ SmartKargo, who Everlane used for shipping my order. But I placed my order on Nov 29, it shipped out the 2nd, sat at LAX from 3rd-12th, went out to be delivered to me on the 15th. I was home all day and get a text from the delivery driver that he was unable to gain access to my building and would have to come back… had he texted me prior to leaving, I could have simply opened the door. He messaged me back a day later saying he’d come in 1-2 days. That was Monday and it’s now Friday. Nothing. I’ve been in communication with Everlane customer service and the only solution has been to cancel my order, but that doesn’t really feel like a resolution! I reached out to them yesterday to give them the current status and while I did get an email back today, it was to tell me they were going to speak with some department and get back to me and I highly doubt I’ll be hearing from them today since it’s 7 PM. Anyway. This is just kind of frustrating. Everlane needs to rethink this shipping option because while I realize it’s the holidays, all of my other purchases a made after this order have arrived a while ago!

Horrible quality. I’ve bought Everlane since 2014 and the quality now is completely different. They switched to a factory in Vietnam instead of Italy and the quality is not even worth the shipping cost. My shoes after 5 wears the bottom completely started pealing and shows cardboard underneath and the leather is deep creases like I’ve had them for decades. Not recommended!!

Awful customer experience. I placed a large order as part of their Black Friday promotion that included Christmas presents for my husband and sisters. The order was taking longer than usual, but everlane assured me it was on the way. It wasn’t until 20 days after I placed the order that they finally admitted it was lost. We are now so close to Christmas and I need to replace all of the gifts last minute. To make it right they offered me a 20% off promo code. What a joke considering Black Friday was 40% off. Never buying from them again. So disappointing.

Ordered at Everlane for the first time on 12/2/24. It is 12/17/24 today. Still waiting for my package after 2 weeks!! Btw, who is this carrier called Smart Kargo?? Never even heard of them. The worst and the shadiest carrier ever and I am so disappointed with Everlane!! Everlane customer service is horrible, too. Excuses, excuses, and excuses!! It’s the holidays blah blah blah..I ordered from numerous online places right before and after I ordered from Everlane and none had shipping delays. They all arrived within 3 to 7 days and even the orders from outside of U.S. They all used reputable shipping companies like UPS, FedEx, USPS, and DHL. I can’t even rate the quality of their clothing because I never received my package! By the looks of their delivery and customer service, I am sure it’s cheap manufactured product that they don’t care to get lost or even get delivered to their customers. If I don’t get a email reply or a full refund from Everlane, my next step is to dispute the charges via PayPal. Ugh..what a headache!

I ordered on Dec 1/2024 and the product has not even left their warehouse. So much for that Xmas present. I received a parcel from Denmark in 4 days after I ordered on the same day Dec 1!

Ordered a sweater for xmas on 12/2. It is 12/16 and no product. They said it could be another 2 weeks. That doesn't help, it was a gift. Offered to send something else, umm no. Gave me a partial refund and had to be nasty to get their crappy shipping refunded.