EverlaneReviews of everlane.com

Their customer service representative was unhelpful and slow to respond. I ordered a pair of jeans and they were automatically sent to my old address. I sent a message to their customer service team within 24 hrs and was told that they were contacting the warehouse team to update the address. I did not hear back for an entire day, and after reaching out again was told they were still waiting on a response. I received an email letting me know my item had been shipped to the wrong address. Only then did they respond and say oh yes we are unable to edit it. Very disappointed. I feel like if someone took the extra step to follow up on my request I would not have wasted money. **An update on my experience: Everlane reached out to me and worked to resolve my concern. Trish and Denisse both took the time to follow up and ensure my order was shipped to the correct address. I very much appreciate their willingness to follow up.

The website is horrendous. The items in my bag disappeared twice. So I had to go through the whole webpage to find the items I wanted. After 45 minutes of looking and re saving everything I had a few items in my bag, entered my details and card details went to pay and it states ‘bag is empty’. I took that as a sign not to buy anything!! What a waste of 2 hours of looking!!

What happened to the high standards?! I feel absolutely scammed out of my money. I ordered the same puffer coat I got 7 years ago and legit got a trash version of it. Shame on you for selling faulty product and taking people’s hard earned money.

Ordered a pair of 'Dream Chinos' in the sale. Item was posted from the US to the UK, all duties included in the price so there was no hassle upon import. Fit is fantastic, relaxed and comfortable. Shipping took about 12 days, which although longer than the shipping companies estimated delivery is still pretty great for the price and the fact it has to come from the US to Europe. I'd definitely buy from here again, and in fact am already eyeing their 'No-Sweat Sweater'.

Before I bought a pair of shoes, I asked a Chat rep at EVERLANE how the shoes ran size-wise. She recommended I buy a 1/2 size larger than my normal size so I did. The shoes couldn’t be returned, which I knew at the time of purchase, so when the shoes arrived and were too big I immediately asked if I could exchange them for the exact same style in my correct size. A flat “no” came back. Out of four items I purchased I’ll be sending most of them back. Styles were not as attractive on as they looked online. Too bad because I was hoping EVERLANE would be my new go-to for wardrobe pieces but after this experience I won’t be shopping at EVERLANE again. 1/17/25: i upgraded my Review level after I heard from a different EVERLANE rep who said she would allow me to exchange the shoes for a different size. That was a nice surprise and renewed my faith in EVERLANE as a company that delivers attentive customer service.

Not sure why Everlane is the only company with so many shipment issues. My package for all the Christmas gifts were lost in the mail and when I ordered a replacement two weeks ago, I still don’t have an estimated arrival date. The status keeps saying the carrier is awaiting your package. What happened to everlane?

Everlane doesn’t deserve the one star. The Air Turtleneck is awful. I complained with pictures and JD dismissed me. Terrible customer service! The material is lightweight but, cuff and bottom hem were puckered where sewed. I can’t identify what they did to the mock. Save your money and order from Madewell or LL Bean for cotton tops.

Sizing was completely off and then I was unable to even exchange for a different size - don’t order from here!