EverlaneReviews of everlane.com

I bought a pair of pants. 3 days later, I still haven't received an email that they are being processed for shipment and I discovered that they are on sale. I contacted Cust Serv to request that I received the sale price on the item. The reply did not address this concern and only said it may take up to 3 days to receive the confirmation email. It is now 4 days. Very dissatisified

I purchased the Everlane Felted Merino Half-Zip Sweater on November 30th, 2024, during a sale for €116 (approximately $131.76). The original price at the time was €194. While the initial feel of the 100% merino wool was pleasant and completely itch-free, and the fit was excellent, the quality has been significantly disappointing, especially considering the price point, even with the discount. Despite wearing the sweater only 2-3 days a week for roughly 4-6 hours at a time and being careful to avoid any activities that could damage the fabric (such as physical exertion or gardening), noticeable pilling began to appear around mid-December. I took extra precautions to minimize friction against other clothing, yet the entire body of the sweater is now extensively covered in pills. Based on this first experience with Everlane, I cannot personally recommend this brand. For anyone considering purchasing this sweater or other Everlane items, I strongly advise you to reconsider and conduct thorough research beforehand. This experience has highlighted a significant issue with the durability of this particular garment and may save you from a similar disappointment. --- EDIT --- Following this review, Everlane's customer support promptly contacted me to address my concerns. After I provided photos of the pilling, they offered a full refund for the sweater, and I was even able to keep the garment. I appreciate their willingness to take responsibility and provide a satisfactory resolution in this manner. While my initial experience with the sweater's quality was disappointing, their customer service response was commendable.

Quality clothes and great customer service. Best button up for women that I’ve found.

Edited: Very nice, fast & helpful customer service! I ordered a jeans on sale and got a product that already had signs of usage on the denim at the pockets and the bottom of the pant legs - like the jeans had already been worn for a few years (very thin, worn and ripped denim...and it wasn't actually supposed to be that type of style). I accepted this initially because I was told "no returns on final sale" but then after only one day of usage, the jeans ripped apart on day 2 - right at the crtch, a tear about 8 cm long (I was just walking around in my kitchen when it happened, not exactly doing the splits or the like). I'm really disappointed and sad because the jeans were actually a great fit, if a bit loose (but I preferred that) but the material was so poor. It doesn't matter that it's a sale, please don't sell sub-standard goods. Usually Everlane clothes are a great fit and of very nice quality & I've never had a bad experience before.

I still have not received my order after a month. Terrible service. Would not recommend.

I recently placed an order and noticed that shipping had stalled over a period of several days. I contacted Everlane and explained that my order was time sensitive and needed for a particular commitment. I received a very prompt response and the offer of a replacement shipment on an express basis. Whilst we're definitely cutting it fine so it is fingers crossed the replacement arrives, I don't think there's any more Everlane could do! The response was efficient, personalised and over and above what many retailers would do in similar circumstances. I appreciated the kindness. Thank you!

Lost a package and offered zero resolution. Told me to keep waiting. I called ups and they said a package was never received, which is what tracking says. UPS says if it was sent, Everlane could ask for it to be reoruted back to them. Everlane refuses to do it. The response is to wait and let them know if nothing shows up. A refusal to escalate. To call UPS or to try anything but hold your money.

I ordered over $1000 of merchandise and paid for express shipping. It has been 4days and they continue to promise that my order will ship that day, and it inevitably does not ship. Will I receive my order? Who knows! Garbage.