EverhemReviews of everhem.com

Response from EverhemJul 15, 2021

Hi Pamela, We do apologize for any confusion. Your order was placed on Tuesday, July 13. At the time of purchase you should've received an automated email from us confirming that we have received your order and that we will follow up to confirm a production completion date as quickly as possible. If you did not receive this original email, it is possible it went to your spam folder? Depending upon your email filters sometimes that happens. As far as receiving that second email that confirms a completion date for your order, that generally takes up to one week's time as our workroom is very, very busy and they answer everything in the order in which it was received. As today is Thursday, July 15, it's only been two days since you placed your order so that is why you would not have received that email just yet. We do appreciate your patience.

Response from EverhemApr 19, 2021

Hi Alex, Once again, we're very sorry that the communication broke down here. Our system does automatically trigger emails to the customer to alert them when their order will ship as well as when their order does ship along with tracking. In the case of your order, however, those emails apparently never fired off because you unsubscribed from our newsletter after placing your order. Thanks to this situation, we have identified this issue and are working to bifurcate marketing emails from order/product related emails so that you can unsubscribe from one without being unsubscribed from the other. To your point, we are always looking to improve the user experience and when issues like this crop up, they give us the opportunity to do so. The only question I must ask is when the other time you reached out to us directly was? All we have a record of is an email you sent to [email protected] on April 11th at 10am which we replied to within one hour. If you reached out prior to April 11th, could you please let us know when and to which email address you sent your inquiry? We would like to get to the bottom of why you never received a response if that is in fact what happened. We appreciate your business and we thank you for your honest assessment of where we can make improvements. Sincerely, Adam Weidenbaum President