EverhemReviews of everhem.com

This was my third purchase from Everhem, and the quality and fit has been fantastic. However, I struggle to give a super positive rating on the installation. Everhem markets that their installation is super simple, but I don't believe that is accurate. The instructions are not user friendly at all, and every time I've installed a window treatment, I'm left having to run to the store to get a tool or material that was not specified in the instructions. Additionally, given how vague the instructions are, I am second-guessing myself throughout the process, which is not a great feeling when you are drilling holes into the wall! To give a specific example, when installing drapes, the instructions said to divide the drape rings evenly and put them on the curtain rod before drilling the bar into the wall. When I then went to hang the drapes on the rings, I realized they provided 4 extra rings (but nowhere did the instructions say that) and so I now have extra rings on the curtain rod, that I can only remove but unscrewing the rod from the wall, which is extremely disruptive.

I felt like I was going to have a more holistically helpful experience choosing drapes, since I really didn't know what to look for. After the fact, I realized that your options are actually quite limited and that is what your consultations are limited to. I wish I didn't have a linen that wrinkles so easily and I wish my pleats weren't so deep. I rationalized paying the high cost because I thought I would for sure be in good hands. I should have gone to a traditional company who can outsource some of their offerings and have a wider selection ~or~ I should have spent a couple hundred dollars on a DIY and been just as happy and saved a lot of money.

The website itself was easy to navigate, and the product purchase process was really smooth. Afterwards, I received no confirmation email, and no response to the initial email I sent through the help line. After my second inquiry around the shipping info a month later, someone from the team finally shared the tracking number... not a great user experience. The email automation backend clearly needs some work as the site continues to grow.