EverBankReviews of everbank.com

This company offers great initial Performance Savings interest rates. While I acknowledge the notice that it is a variable rate, I have 2 other High Yield Savings accounts elsewhere that did not lower the rate like Everbank did (and without any notice). Everbank lowered my rate by .60%, but still offers new accounts my original rate. When I called asking for the higher advertised rate, they told me they could not give it to me, it is only for new accounts. Their website and mobile app are awful as well. I immediately transferred my money out and will not do business with a bait and switch bank like this.

I applied for a high interest savings account, a process that has always been simple with other institutions. I received word from them that there was a discrepancy of some kind that I needed to resolve with the bank that would be originating the funds. I have never had this happen before, and have opened accounts with many different banks. I decided to withdraw my application and apply instead to another bank (which subsequently had no problem with my application). Since that time, I have informed Everbank no less than three times (and maybe four) that I was withdrawing my application as I refused to jump through hoops for them. As weeks went by, they continued to send me emails, left a voicemail message, etc. I finally heard from one person that they had finally cancelled the application. On the same day, I received another message that they had "received additional documentation" and were "reviewing my application." I would run away from this company, as it appears their system is chaotic, and the left hand and right hand do not communicate. Although the "date" of the most recent experience is written as 9/5, the situation actually began in early August.

Fraudulent transactions on both of our debit cards, even though we've never used them anywhere. Asked for plain ATM card, told it wasn't an option. My card was already locked to be safe after my spouse had the issue with her card that doesn't even leave the house. They still called me asking if it was me, what is the point of locking the card, then? Website is also lackluster, especially for an online bank

Bad experience trying to just open a savings account. I thought this would be an easy process. Called everbank and they took our application over the phone. Seemed strange but they need my wife to send a photo of her social, We did that right away to the email they said. Then called back a week later and they said they didn't get it. Ok forwarded again to supposed correct email and nothing. Next I called again and they gave me the original email to send again. Finally called back and yah that got my email. Of course now they said it was being flagged for my wifes name being reversed by agent entering. How someone can reverse "Lisa" and a 10 digit last name is beyond me but to have several extra calls and no one noticed? So next they said after almost a month that I would have to resubmit my app due to this. No thanks!

I've recently had problems with the mortgage servicing experience at Everbank. The company seems to take a hands-off approach with their mortgage servicer, so when there are processing errors, Everbank does not seem to show any interest in providing customer service to get the problems fixed. Seems more interested in foreclosing on homes than customer service, even when the customer has been making payments as agreed and the relationship has been long term. I definitely wish I would have chosen a different mortgage company, as even the original broker has changed bank affiliations. I wish I had done more due diligence on the bank and the mortgage servicer before I took out the mortgage, so that I had been better informed about what to expect and could have gone elsewhere.

I opened an account online. I was instructed to mail a check to them. Nowhere in the emails I received was there an account number assigned to me. I did his instructed and mailed the check to EverBank for deposit only. I was aware I did not have an account number I wrote a detailed note about how I hit a new account an account number was not provided here's my name my other identifiers and please email me when you receive this check. After 5 days I had got no email so I called the bank and encountered a somewhat rude in very condescending customer service person who told me that I should have called the bank to get my account number, although my understanding is banks will never give out an account number to someone on the phone. She said that when they received my check in the mail if there was no account number on it they would put it back in the mail and send it to me. She further explained there was no way for the person opening the mail to either text me or send me an email. However my instructions from the bank said that I would receive an email when they receive the check. By the time I was finished with her I was determined to go have another check issued when I received mine back and deposited another bank. They may pay in a higher rate of interest but I could never count on them for any customer service.

I tried three times this morning to open a HYSA with EverBank. Each time my application was declined and no reason was given. A call to their customer service number (spoke with Kaline) provided no reason, only a suggestion to try again (the third time). This seems to me to be extremely poor service. Why did they decline my (completely and correctly entered) online application? (BTW, I have other online banking accounts.)

Watch Out! The limit on ACH (non-wire ) transfer out to another bank is very very limited - 10K each day and starting July 2025, only 30K per month!