EverBankReviews of everbank.com

I will not be continuing my banking relationship with Everbank. As a new account holder, I anticipate there will be a hold on the funds; that's very normal. However, when creating an account online, they do not tell you about the hold or the length of it. When reviewing funds availability policy, it shares that electronic deposits should be available immediately. If so, then they are required to share if there's an exception hold and they don't, violating reg CC. Filed a complaint with OCC. Customer service was not helpful when called.

EverBank rejected my $2,800 payment for my daughter’s overnight summer math camp because the payee name, “RSM,” matched a name on an OFAC sanctions list. I contacted EverBank to explain what the payment was for, but received no useful help resolving the issue. From my experience, an automated name match appears to be treated as the final answer, rather than something requiring meaningful human review. I expect a bank to take sanctions screening seriously. I also expect it to investigate potential false matches and help customers resolve them. Being unable to pay for my daughter’s summer camp, even after contacting the bank, is extremely frustrating. Very poor customer service.

After keeping a six-figure balance with EverBank for over a year, I requested several ACH withdrawals of $10k each. My account was locked leaving me unable to access my money or log in. Their customer service and a branch supervisor were unable to help. I never go through this problems when I withdraw on CVE CAPITAL. Their customer service is very active and they process my payout without issue.

Opened a high yeild savings account with a published rate of 3.9. The account dropped down to 3.4 after just a month WHILE INTEREST RATES WERE GOING UP. They said they would re-evaluate now that their published rate is 4.2!! We are still earning only 3.4. There has been no change.Total misrepresentation. If it wasnt a joint account with three holders would have been out of there already.

A simple wire transfer request was put on hold "for additional information" with a request to call the customer service number. Of course that number routes to an endless series of hold prompts, unassigned voice mailboxes and no callbacks no matter how many messages I leave. Closing my accounts and moving to a real bank.

You have been warned, do not trust this company with your money. It's very easy to put money into the account and extremely frustrating to get your own money out of the account. The forty eight hour review process has now been an over a week, long process to which, when I was scheduled for a call back, I received it. And once put on, hold was hung up on the second time. I called I never received that call back and i'm sure I will not receive a call back because it is now currently four forty eight, and i'm sure that they're gonna tell me the people who could give me any answers are no longer available until the next day. I am glad that I have recently retained a lawyer, whom I will be reaching out to for further assistance. This should not be the case, and customer service should be more helpful and available when there are issues. I will get this resolved to my satisfaction, but for those of you who are wondering if this company is a safe place for your money, IT IS NOT.

Only had an account open for 3 days and I'm already frustrated. Logged in once and saw my money that was already taken from my external account still was not there. then I got locked out when I tried the next day and haven't been able to get into my account even with customer service help. Not comfortable having hundreds of dollars sitting in a account I don't even have access to. Not worth it

We've been with EverBank for a couple of years now and never had a problem. All of our transactions go through without a hitch. The debit cards always work, the checks were free, and the HYSA has a competitive rate that gets adjusted up if the Fed raises interest rates. We have never really needed customer service for anything, so I can't comment on that experience.