EverBankReviews of everbank.com

If you transfer money they will hold it for days. They cost me thousands because I transferred, it said it went through, then they pulled it, and I lost out on a CD rate when CD rates were plunging. Infuriating. What is the point of an online bank for transfer when you can't transfer????? Why not publish that they are also adversely limiting money transfers to $10K? What's the point, it's like keeping pennies. A transfer rate that low is somewhat pointless.

I tried to open a savings account over the phone. Gave my info and was denied-- kinda odd. I hope it's not a scam!

I opened my accounts several months ago to take advantage of the interest rate for savings. I also needed a new bank that is not California based so decided to try this one after reading about it on a couple financial/tech blogs. Was very easy to open accounts and move money from my primary bank to Everbank. I have not had the need to contact customer serviice so can't comment about that and have not made any withdrawals at this point either.

I got errors using their website. Called and instructed I can only use Google Chrome. They need to make their website usable for other browsers. I was happy you could add/modify your beneficiaries on the website, but turned out you can't if you are designating anything other than an individual. The initial opening of the account online did not succeed. It had to be completed over the phone. From the reviews I have read on Trustpilot, I am now nervous to add very much to my new savings account, even though the rate is better than most banks.

Poor handling of estate account opening. The process required repetition: "Pursuant to my call with Everbank today concerning a new estate account I am opening as executor, please find again the Letters Testamentary as well as the IRS Form SS-4 with the estate name and EIN attached." But they STILL did not open the account, claiming "missing information". Apparently, they knew of additional trust documents which had been provided to TIAA, which spun Everbank back out - but Everbank did not ask TIAA for the documents, nor did they request them from me - until I had to investigate the second failure to open the account. Then it got even worse. They did not provide direct access to the 1099-INT for the estate account to the estate executor/trustee. This is UNHEARD OF for a financial institution. It delayed preparation of tax returns. Then, after having to call them, they took two days to send a secure email with the estate 1099 - except they did not actually include the correct 1099! Best of all, instead of writing to me, the executor, they addressed their letter to the Settlor of the estate, who had passed away more than two years ago. These people appear to have no idea what they are doing. I cannot recommend them.

They changed the daily outgoing transfer limit to $2500 a day - what kind of bank do this?! I can no longer trust this bank and decided to close my account and stay away from them!

I have not had any issue with them until today. I don't appreciate the external transfer limits being changed without notification. When I called the first time the customer service was not very professional or apologetic for the inconvenience. I hung up and called again to lodge a complaint and the customer service rep provided more information and clarity. While I still believe it is a mistake not notifying customers, I appreciated her providing options to me. Hopefully she is a trainer.

Do NOT have a checking account with this bank!! TIAA, I was with them for 21 years never lost any money as soon as Everbank bought them. My account was hacked for thousands of dollars of which they will not pay back due to a 60 day new term agreement!! Please do not open an account with them. You will regret it like I have they do NOT protect your Money!!