EverBankReviews of everbank.com

TLDR version PROS- cite is easy to navigate (aside from finding non-existent terms) CONS -Imposes daily and monthly limits on getting access to YOUR money -Does NOT disclose anywhere WHAT these limits are which allows them to move that bar at any time and cause financial chaos for someone trying to get at their money -Has literal banking hours, no customer service when it's needed most including taking off holidays like Presidents Day I found the bank easy to use once I got the account set up but Everbank, like many others, lack transparency at very important things like DAILY and MONTHLY LIMITS they place upon you for accessing your own money. I had a situation where I was going to use my funds to do a large investment purchase, and planned to transfer my money a day before but found out my money wouldn't transfer, without a reason WHY and worse, customer service was off for a bank holiday! I figured it had to do with possibly a limit they imposed... turns out I was right. No documentation of transparency on either their external and internal websites--all documents available purposely fail to clearly define limits and expectations, but they apparently arbitrarily mess with these daily and monthly limits without disclosing to their customers which is SHADY. That panic was enough for me. I would never keep a large sum with them again after that.

Well like many of you o thought EverBank was a good bet high apy and for kind of local the problem starts when I Zelle my mom and wife money lucky for me I changed my direct deposit before they froze my account for a review that takes a minimum 3 day and could take a week or more with no access to your account this is criminal especially living pay check to pay check

Don’t go to branch on Castro neighborhood in San Francisco! Horrible services, branch looks messy!! The branch manager is horrible, doesn’t know what to do. Worse customer services

worst customer service on the planet. log in issues, rude customer service. FAILURE TO PROVIDE Tax Documents as required by LAW

I would give Everbank a zero if it was available. My account was hacked on January 19th. I lost over $2000. I tried calling Everbank the day my account was hacked but there were not any staff on other than the credit card fraud person. He tried to get a hold of someone in the anti fraud department but he was unable to find anyone. When I call Everbank to attempt to recover my money, they give me the run around, claim they are working on it but almost 2 months later, I have only a couple hundred dollars has been credited. I filed a complaint with the CFPB and got a response from their customer care team. She claimed the investigation was completed and my money was returned on March 11- it has not been settled and I have not been credited to my account. They locked my savings account on me and when I called them, the employees claimed my account wasn’t locked but that was also a lie. Everbank is a clown show, I can not recommend them.

There are a lot of positive features to Everbank accounts. However, Consumers should be aware that they advertise enticing interest rates to new customers to get you in the door but after you are an established customer, they reduce the interest rate on your savings account while continuing to entice new customers with a higher rate. I thought this was called “bait and switch” and was illegal. Established customers are not valued as highly as new customers at Everbank.

Website SUCKS! I waste vast amounts of time trying to log in to the correct account, then being blocked because I used the wrong password. This isn't rocket science folks; please hire a competent IT person!

My wife did not receive her 1099 for 2025 in the mail. She finally phoned the bank, provided lots of documentation, and was told that the 1099 would be emailed in encrypted form. After spending time activating and printing the 1099, she saw that the 1099 was not for her account but for one of mine. I previously have dealt with quite ignorant Everbank representatives and, as a result, began removing my funds. Everbank’s slightly higher interest rates are more than offset by the frustration and time spent in dealing with its dysfunctional representatives.