EverBankReviews of everbank.com

Great customer service and banking products.

This bank has HORRIBLE customer service. I have been locked out of my account for four days, and no one will help me. I keep being told that someone will contact me, but no one has followed up. It is HORRIBLE and honestly scary that they can lock your account and prevent you from accessing your own money.

First when you call and go thru the prompts you get a human (not offshore bs). They answer the phone quickly. No loops to go thru

I use Everbank as my primary bank now. I can accomplish almost everything I need to do online or by phone. However, when I do need more personal assistance, I can quickly get it by visiting the location in Naples, FL, which provides exemplary service. Big fan of Everbank!

I found EverBank through CHATGPT looking for a good HYSA to move my money to start earning interest on my money . The account was fast and easy , they even offer me a checking account to move the fastest if i needed it , but when it was time to move the i had no options to move it . I call customer service who sad my account was flagged and someone would call me within 24-48hrs . Then they locked my account so i couldn’t even see my money no more . I talk to serval agents they gave me the run around a few agents where helpful but mostly gave me the run No one call me back with the time frame they gave me . So today i call back and spoke with a guy name Austin . He told me that my account would be shut down didn’t give me no good reason, his attitude was horrible. He said they would mail me a check back within 7-10 business days Horrible experience, idk why they closed my account , the money i transfer came from my legit chime account .

I had used Everbank once a couple years ago and was opening a new account as I wanted the higher interest rate. I discovered when I went to fund it via their Plaid interface that their privacy policy says they share my personal (banking) info with OTHER financial companies for the purpose of marketing and that I may NOT limit this. As I compared to another bank, the other bank says they do NOT share the info. I'd like to believe this is a mistake but it's also on their dedicated privacy link so I am staying AWAY!

This bank wants to do things their own way without concern for normal ways of doing business. They force users to compromise convenience and privacy to gain access to an account. They appear ignorant of more modern ways of providing secure and private banking, and are trapped into a narrrow-minded methodology.

I’m just gonna be straightforward. This is the most shittiest bank I’ve ever had deposit money at their ATM at the bank my account is at.Here it is 72 hours and My money still hasn’t cleared into my account to be honest worst bank ever.