EverBankReviews of everbank.com

Ability to communicate and to illustrate patience in the process made our transaction extremely smooth and informative. Bravo!

I’m so upset right now, trying to add beneficiaries to my account and it’s like rocket science for no reason. Starting to hate this bank! It’s my freaking money and it’s the longest process to get it.

Hello, The restrictions placed on my joint account needs to be removed immediately and request to close account be processed. After multiple phone calls and speaking with several specialists and senior specialist Kirk and Analyst Alajendro I have not been able to get this account released. I have already filed complaints with CFPB and DFPI to address this matter. Go ahead and remove the restrictions so that we don't have to go through further escalation of this matter. My next step would be to contact my Senators and congresswoman and seek their assistance and inform them of the conduct I have been subjected to.

Maya was very knowledgeable about the job!

Business account woes. Impossible to access over phone. 4 different security checks to get in. Just almost impossible to do anything online in a business account.

Logging in online is horrible! You have to use a cell phone or tablet because they have an authentication process that requires using a mobile device. I hardly ever use one so I cannot get through. Should add email to choices for obtaining authentication code.

I am a 95 year old man with numerous handicaps regarding my vision and hearing. Because of my inability to navigate your security system I have been walked out numerous times and find it difficult to work my way through to my world markets account and get my balances and deal with my C D. I have been trying to reach a human being in the support area and get my credentials straightened out once and for all. I am beginning to become paranoid about my relationship with EverBank. Please get back to me with information of how to reach a English-speaking human support person. (623) 217-1173 – in most cases you will be sent to my voice mail.

I tried to open a high performance savings account with Everbank and everything went fine until I got to the step for setting up online access to my account. I was told that I already had an online account. That was a surprise to me, since I'd closed the account I'd had with Everbank a few years ago. Trying to sign in with the info Chrome had saved led to an error message. When I tried to reset my username/password, I was led to a time-consuming form. At the last step, I got the message that I already had an online account. The beginning of an endless loop. I called customer service and got no help at all. The person I talked to was, in fact, extremely rude, and didn't seem to care that they hadn't resolved my issue. I am backing out of this savings account, and I wish I hadn't tried to open an account with Everbank before I'd read the reviews on this site that confirm that customer service - even normal banking service - is very poor with this bank.