EverBankReviews of everbank.com

I have had an account with Everbank for over a year. While I maintained a 6 figure balance they loved me. When I requested to queue up ACH withdrawals of part of my balance (because they only allow 10k at a time) they immediately locked my account. No Access, No service. I called, they kept me on hold for 45 minutes then hung up on me when I asked to speak to a supervisor. called a branch, who also had a supervisor hang up on them. At this point they have locked up my funds, refuse to assist for "24-48 hours while they review" and I cannot even log into my account. I will be reporting them to the State Attorney general for fraud and mismanagement

EverBank is refusing to honor a Payable-On-Death (POD) beneficiary designation and release the funds! I have been dealing with EverBank for approximately six weeks trying to receive funds from an account on which I am the named Payable-on-Death beneficiary. EverBank has confirmed to me on at least six separate occasions - in person, by phone, in writing, and through personnel in its corporate office - that I am the beneficiary on the account. I was told that I simply needed to provide the account holder's death certificate and my identification in order for the funds to be released. I did exactly that. I also have EverBank's own signed beneficiary designation naming me as the POD beneficiary, along with EverBank correspondence for the account reflecting “POD.” After being notified of the account holder's death, EverBank even contacted me requesting the death certificate. Despite all of this, EverBank is now refusing to honor the POD designation and release the funds. Instead, I have been given different answers and sent down an entirely different estate process that does not address the beneficiary designation on the account. What should have been a straightforward beneficiary payment has turned into weeks of them not responding at all at first, frustrating phone calls, letters, contradictory information, and being unable to receive money that EverBank's own records show is payable to me. This has been extremely concerning. On top of losing someone very close to me, I'm having to deal with person after person at EverBank who refuses to help me. My friend has been with EverBank for probably 10 or so years and they trusted that when they named someone a beneficiary, they would be paid according to the bank's own rules regarding POD accounts - and instead EverBank wants to play games and refuse to honor it...and even address it! It is absurd what they are doing. When someone places money with a bank and takes the time to designate a beneficiary, they should be able to trust that the bank will honor those instructions when the time comes. I have even filed a case with the OCC (office of the comptroller of the currency) reporting their behavior. In my experience, EverBank is untrustworthy, unknowledgeable, and incredibly unhelpful. I would never use them nor recommend them. I have seen many other reviews here where people are having challenges getting their money out of Everbank. I encourage you to report your situation to the OCC-Helpmewithmybank.org.

Absolutely unacceptable experience. My money has been tied up for over a week after making completely legitimate transfers, and despite calling three separate times, I still have no resolution. I was promised a callback that never happened. To make matters worse, the representative I spoke with, Candace, was extremely rude, completely unhelpful, and actually hung up on me. Security is one thing. Blocking access to a customer’s own money for days, when this is my emergency fund, failing to follow up, and treating them disrespectfully is another. I have completely lost confidence in this bank and would strongly recommend taking your money elsewhere.

EverBank telephone service is very complete with USA telephone customer service reps providing complete product information. I have never had to wait on hold for a long time & all reps are also very patient & courteous. The web-site is easy to navigate with all the info readily available.

Response is word for word identical to every other reply. I have called but I am told the same thing every time. My account was locked, they can't tell me why, someone will call me in 3-5 days but I can't access my account (or buy my kids food!!!) In the meantime. If I could give neg I would! I opened an account online on 8/1/26 and deposited a $10,000 check from my step father after my mother passed away. The bank put a 7 day hold on the check and said the funds were available 8/8/2026, but as I tried to access the funds I was unable to do so. I tried several transfers and hooked my account up externally through my other bank. They denied all transaction except a couple of Zelle transfers. Monday morning 8/10/26 they locked me out of my account with no explanation and will not let me access my account or funds and said it will be a few days before they even call and speak to me about it. I have kids I need to feed and my husband is supposed to have oral surgery but I can not take any of my money out of the bank. I did not go over any of the limits they set for transfers yet they will not even speak to me about it and I am supposed to wait days with no way to feed my kids or pay bills?

I wanted to fund a CD so a week ago and I submitted attemp to fund a CD in excess of 250,009 but because it was in excess of 250k they insisted I transfer the money to a new savings account that I now had to open . And then it could fully fund. So I opened their savings account and funded that but it then allegedly took 4 days for the ACH to clear. Once cheated I was told I can transfer all into the zero balance CD but of course when I went to do that they said it would take a few more days due to back office having to process that and I couldn’t just transfer it internally even though I. Was told I could . My frustration then led me to simply take my money back and was advised that they had a 10k daily limit on transfers with a 30k monthly limit so it would almost a year to get my money back. The representative suggested a wire but that there’s would be a 25.00 charge to do the wire. She said she would try to get the 25.00 waived but no luck. I’m still waiting fur my wire to hit my linked bank account. But stay away from this bank because their limits of transfers out will hold your money! Or penalize you for wanting your money back. They are the worst bank I ever experienced dealing with with.

Terrible company, they ask me specific questions about every time I want to make a transfer. I've never seen anything like it. They're like the gestapo with MY money!!! WTF???

As a customer, I was treated professionally and my questions were answered clearly to my satisfaction giving me the information I needed to go forward.