EverBankReviews of everbank.com

Terrible experience trying to close an expired CD and move it to my on-line savings and moving some funds from pledge MM to the same on-line savings. It took 3 calls to get to an agent, as phone system first insisted that I leave a call back and second call attempt the agent could not hear me. The third agent was so slow like I have never experienced, when it was TIAA, or the earlier Everbank. The last agent should be re-assigned from customer contact or be re-trained!!!!

Been a customer when it was TIAA. The new app is terrible and frustrating. Customer service wasn't helpful

My wife has had an account with Everbank for > 6 months. Very difficult website to use, but fortunately my wife just uses their savings account, with most banking, bill-pay, etc., handled by other institutions. No place do we see the current interest rate paid on this account. We see a rate on the monthly statement, which likely is not the current rate. We will be moving funds from Everbank to another more user-friendly bank.

Horrible experience. Trying to get POA for a disabled cousin whose money is in checking which they have restricted. Six days after faxing proper POA docs as directed with promised 3 day turnaround I finally got escalated to “sr management” who turned out to be Lisa in the fraud department who was horribly abusive, dismissive and rude. She kept asking me “why I’m in such a hurry to get Mr. S’s money.” How dare she!?!?!? Delays and insults. Because he needs help, is penniless and needs help accessing his money? I am horrified and will have to take legal action if my documentation is not honored. Horrible woman, Lisa in the fraud department. I will make a formal complaint against her.

I was in the process of opening an account and came across the notice that they will be removing the "web safety guarantee" from their information. I called the customer service number and was told they are removing that but they have safety in place and I could decide whether or not to open an account and that was all they had to say. Glad I got the heads up on the TERRIBLE CUSTOMER SERVICE/ATTITUDE. Evidently, they are not looking to expand their customer base.

This is one of the best banks I have ever had. They have from day one allowed large mobile deposits when banks that I had accounts with for years would not. Love them

I've been a customer for a couple of months now, moving from Ally to EverBank. Just want to share a few things that you just can't tell from merely comparing interest rates and fees. Pros: (1) Great interest rates, better than Ally on both checking and savings. (2) No problem using mobile check deposit. Cons: (1) Slow, clunky website. (2) Bill Pay requires you to schedule payment days in advance of a bill's due date, as opposed to Ally's approach of using a "deliver on" date for which you can reliably just use a bill's due date. (3) Slow ACH transfers; 1-2 business days for the actual transfer are followed by a 3-business-day hold where you cannot use the money. So it's about 5 business days before ACH-transferred money is available. I moved to EverBank because of a really bad experience with Ally, where they took 4 days to execute a simple wire transfer and delayed my closing on a house. Compared to Ally, you will earn better interest, but the clunky website and slow ACH transfers are something you have to accept.

I have spent 20 hours just trying to roll over a CD from a 5 year on to a 6 month. I filled out their 5 pages of forms USP mailed them, tried to load on their website they say they have no one that knows how to use their website. They only give you 10 days after the CD expires to change. It fell over Thanksgiving and I am leaving the country without internet service for 3 weeks. Customer service, nicest woman in the world but no help after 5 hours on the phone...the bank does not seem to care about customers or their needs at all. Terrible.