EverBankReviews of everbank.com

If I could give them a zero, I would. This is the worst bank ever and my father is forced to use it because of TIAA-CREF. We have trouble logging in every time and have to call in. Today we called because the only way they had to send him a verification code was his landline. Today when we called they required a security word. He was never asked that before. So to resolve it, he has to fill out a form and FAX it! In 2024! So now we have to hunt for a fax machine. Why are they implementing this policy today? Just the worst customer service and verification process.

TIAA was a great bank! Now to transfer yield money market funds to Everbank is the worse banking experience I have ever experienced in my over 60 years of banking experience. In wanting to pay a bill, I can only pay $15K a day. Right now I have over 4 times the amount of the bill in my money market account, but cannot electronically pay the bill be cause it exceeds the Everbank policy of only paying $15,000 a day. I asked to speak to a Manager and was told it would take 48 hours for a Manager to call me back. What the hell kind of bank is this? I will be taking my Everbank banking business elsewhere. On top of this, to rub salt into the wound they will gladly do a wire transfer for me, but charge $25.00. DO NOT DO BANKING WITH EVERBANK.

Everbank and its' servicer, Loancare, made a mistake on my loan, it amounted to $137.00, which I tried to resolve promptly. I spent hours on their hopeless customer service (misnomer) line, which is meant to deter any normal human beiing, all to no avail. I finally filed a complaint with the Consumer Finance Protection Bureau, which resulted in a returned call. Loancare is the worst.

We are a small nonprofit whose employees are 100% remote. We have had nothing but problems with our EverBank business debit cards. They are constantly declining purchases and will not speak with our employees who have a card in their name. We will be dropping EverBank as soon as we are able!

After going through the entire process of setting up an account, the link to my current bank for funding returned multiple error messages and now no history of opening a new account. Is this how moving money will work too? How will I ever have confidence after this first experience?

I have opened more than a dozen online HYSA. EverBank has to be one of the easiest opening account processes I have ever encountered. Being a Florida resident, and EverBank being Florida based, and offering one of the highest HYSA rates, I opted to open an account online. The application asked the standard questions, with nothing overly intrusive. I did not need to send a picture of my D/L, or actually any documentary ID. I set up my external account, and funded my new account from that F.I. during the application process. My account was immediately approved. Although I knew this was a Florida based bank, what I did not know at the time was they have a branch in my city. So, not only do I get a top tier interest rate, I have immediate access to my money. Speaking of the branch office. The one in my city is like a boutique private bank. The branch though small, is well appointed. There are no tellers' windows, just offices. They have a guard on duty, although the branch is certainly not in a high risk area, actually quite the opposite. That was an aspect of banking I had not experienced in quite some time. So, for me, EverBank has everything I could ask for in a bank.

Account is restricted and the customer service just gives runaround excuses and contradictory statements. I opened an account and funded it with $225 and they won't release my money to me. Now my account is "locked" and I can't even sign in. Beware of this company, do not bank with them.

Customer Service is USELESS! I had tried to contact Everbank tby phone over a 3 day period as well as by email to obtain information regarding a CD that I had purchased almost a year ago since I was uncertain regarding maturity. . To my dismay they NEVER contacted me and I was penalized by closing my CD prior to maturity. I should have been more careful but my age (80+) probably affected my abilit to comprehend the situation. Please read reviews-had I read them -I probably would have saved money! I believe one star for the review is too much.