EverBankEverBank is a performance-driven bank focused on helping clients make the most of their money. We offer FDIC-insured, high-yield deposit accounts with consistently competitive rates, supported by comprehensive online and mobile banking tools that provide convenient, 24/7 access. Our client solutions team is available by phone weekdays from 8 a.m. – 10 p.m. (ET) and Saturdays from 9 a.m. – 7 p.m. (ET). EverBank also operates full-service financial centers in California, Florida and New York.We serve both individuals and businesses with high-value products and solutions designed to support long-term financial growth. Our top priority is ensuring clients’ money always reaches its greatest potential—it's what we mean when we say: EverBank. Advantage, You.®
EverBank (everbank.com) has 126 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Ronald
I have been using what is now called EverBank for about 10 years, when it was known as TIAA. In its former incarnation, I rarely had any problems. The people involved in the transition to EverBank are clueless. I have been locked out of my personal checking and business accounts for a week despite spending about four hours talking to the various incompetents there. I also faxed a letter to the CEO and have heard nothing.
Chick D.
I was with TIAA bank for at least10 years. Since it become EverBank I am tired of changes they made and continue making. Today to log online to my personal account I had to sign two agreements. The first one is so long that a normal person will not waste his time to read it. In short, TIAA was better bank and stupidity was not tolerated!
Ryan K.
Went to transfer money and they held my money hostage. Put your money elsewhere!! Customer service lines were not helpful. App is glitchy and not secure. RUNNNN
Craig
Why roll out an App that doesn't work like it should. Loved the TIAA App. Simple and easy to use. No scanned views of check or deposit checks available. Very disappointed
Belle
This is the 2nd time I tired to get a savings account. First was Tab. Never got the welcome e-mail. Contacted them & they said they had to send it to another department. Never heard back. Same thing happened with EverBank but worse. As soon as I e-mailed them I believe they sold my information because the minute after I e-mailed them I got slammed with 26 spam e-mails from various places through Publisher’s weekly like rapid fire. Not pleased. I’m thinking all these places to get savings accounts are all scams now.
Dick S.
I'd give a zero, if it were possible. Lots of problems when they were TIAA. Now with the rollout to Everbank it's worse. Can't get online with the mobile app at all. With my desk top, I can get into the account, but it freezes up when I go to bill pay. Customer service has no answers at all. They say they know there's a problem and there working on it, but with no ETA. Why in the world would they roll out a new platform with all these problems. I'm an switching banks. I've had enough.
Marla A.
Spent 4 hours one day to get into my account online. Had to change my password twice. The next day, today, I needed to pay my credit card on bill pay and could not get back in. Had to call again and it finally allowed me to type in my user name. The new" private investors" have taken 5 days now to transfer the accounts and STIILL have not done so successfully. They are taking all our personal info into their data banks and giving horrible service while doing so. Hoping to transfer my world market and checking acounts out of Everbank
Gen
Besides having an antiquated compliance department policies, apparently if the language of the check is not in English they will refuse to process it. Racist maybe?
