EverBankReviews of everbank.com

The external transfer limit was changed from $50,000 to $2500 with no warning. There was no explanation on the website about what the transfer limit was, including when I got an error message that I was attempting to transfer beyond the limit. At the very least an email notifying of this change should have been sent.

At 6pm EST on Feb 10, Everbank changed their Electronic Funds Transfer policy from a daily limit of $50,000 to a daily limit of $2,500. However, they did not notify any clients of this impending change. Even the online PDF of their policies stated the former policy as of 10 pm EST on Feb. 10. I tried to initiate a time-sensitive transfer of more than $2,500 on that night at 6:30pm, and was unable to do so because of the new policy. In addition, after initiating multiple transfers of approximately $2,000 as an alternative, after trying for almost an hour, one of those transfers was mysteriously canceled without a reason. I received an email about this on the afternoon of Feb. 11. I had phoned Everbank on the morning of Feb. 11 to verify that all three would go through, and was told that the only reason they might not was due to insufficient funds. There were sufficient funds. When I called Everbank on Dec 12 to ask why the third transaction had been canceled, I was referred to the new policy. When I asked when clients would receive notice of the new policy in writing, I was told that Everbank reserves the right to change the limit at any time. This is not the behavior of an A+ rated business.

I moved a large portion of my savings to Everbank because of the great yields. The experience has been good. The web site of not as sophisticated as other banks, but it is fine.

Filled out an online application for a savings account and was told it is under review. Five days later I have heard nothing. Something is very sinister and unprofessional about this bank since my credit rating is in the 800s and I have opened up other accounts with no hitch. I can just imagine trying to transfer money or withdrawing money from a bank this bogged down with transactions.

Absolute worst customer service possible. Trying to have a freeze removed from my heloc funds that I have paid flawlessly on for 15 years. Wrote a check on my available funds. They refused to honor check with no notification to me. Upon calling I was told that my mailing address not valid and néed to supply evidence that I live there. I have lived in the home for twenty years. Within 10 minutes I supplied the information they requested. Now into second week. No feedback asked to speak with supervisor and was told not allowed. What really aggravates me is that 3 weeks ago I called and advised them that I was going to write a check I was told no problem. Well that certainly wasn’t the case as it now is a big problem as I am eminently on verge of non performance on a contract.

I tried opening a high yield savings account and was "declined" for no reason provided. I called and they said they have no idea and cannot see any of that information. I've never heard of any company collecting your data and not having any decisioning information. They stated they wouldn't even send a letter regarding it. I was told I could just re-apply, which I did and had the same result. I asked to speak to someone else and the next representative stated that you must wait 3 business days to reapply, so the first person doesn't even know what they are talking about. They explained that LexisNexis processes the applications so I would need to call them and provided me with a phone number. You can't just call LexisNexis as a consumer and be helped; that's not how it works. The company paying for the service should be reaching out with inquiries. Very bizarre experience. Considering they are touting one of the highest saving account interest rates, I find it mind-boggling that they wouldn't have any way to view applications. Additionally, the reps don't even know the rules within their own organization.

More than 45 days to complete a transaction, too long! The time and effort to convert Father's IRA to an Inherited IRA was more than 45 days and required multiple calls and emails to keep work moving. They repeatedly asked for the same information and instructions. It is still not complete! Seems like delay tactic or corporate incompetence. They do not have a method to escalate issues for investigation. I will never use EverBank again. Update. This transaction complete on January 14th 2025 when EverBank sent an e-mail saying the account was open and funded.

After researching virtual banks, I selected Everbank. I read a ton of bad reviews for them and many other similar banks. My experience with Everbank has been exceptional and I can be a tough customer. Their customer service has been excellent and their online tools are really good. I am replacing my big, legacy bank with them for high-yield savings and checking.