Even RealitiesReviews of evenrealities.com

As a IT professional and developer, I was genuinely excited to test the Even Realities G2 glasses. I bought them hoping for a discreet, contextual AI assistant that could support real-time translation and professional workflows. Unfortunately, after two weeks of rigorous testing, I decided to return them. Here is my technical breakdown of why the G2 feels like a premium prototype that was rushed to market. The Good: Optics and Wearability To be fair, the hardware design team has done a commendable job. The glasses are remarkably light, socially acceptable, and look like normal premium eyewear. The waveguide display is crisp, and the charging case feels sleek and well designed. From a pure hardware perspective, the G2 proves that display-enabled smart glasses can be wearable. However, a smart device is only as good as the software ecosystem supporting it, and this is where the G2 falls short. The Technical Dealbreakers The Infinite “AI Server Error” Loop The core selling point of these glasses is their AI functionality. In practice, however, the backend architecture felt highly unstable. I was repeatedly hit with “AI Server Error” prompts. For a device that relies on cloud-native processing, unstable server infrastructure means the glasses can quickly become an expensive, non-functional piece of hardware. Extreme Latency in Real-Time Translation Living in Sweden, I heavily tested the real-time translation feature. The latency was too high for real-world conversations. By the time the system processed the audio, generated the translation, and projected it onto the lens, the conversation had already moved forward. Poor Acoustic Performance and Microphone Sensitivity The marketing suggests a discreet AI assistant. However, in my experience, the microphone array struggled to register low-volume speech or whispers. To get the AI to recognize commands, I often had to speak at a normal or loud volume, which defeats the purpose of a discreet wearable in professional or public settings. False Ecosystem Promises: The BYOA Illusion Even Realities markets concepts such as “Bring Your Own Agent” and connecting your own AI stack. However, when I contacted technical support, I was told there is currently no private API access or true developer mode. In practice, users appear to be locked into Even Realities’ own model-switching system rather than being able to connect their own AI infrastructure. The Customer Experience and Return Process The customer experience was also frustrating. While I was trying to resolve my return request and clarify my EU 14-day return rights, I received an automated marketing email promoting “Trust, Context, and Privacy.” The contrast between the marketing message and the support experience felt disconnected. If you request a return, be prepared for a long email chain. In my case, support initially pointed to temporary server outages and hardware design limitations rather than acknowledging the practical problems I experienced. After strong pushback and reminders about credit card protection, they eventually waived the restocking fee, but they still deducted €30 for return shipping. The Even Realities G2 is a classic case of hardware being far ahead of software. If you are looking for a reliable, production-ready AI companion, this is not it yet. The cloud infrastructure feels fragile, the AI features are sluggish, and the support process is more defensive than customer-focused.

I rarely leave negative reviews, but this experience has been extremely disappointing. I ordered a product that was marked as delivered, yet I never received it. The “proof of delivery” provided had no delivery photo, no verified address, and a signature that was not mine. I even provided evidence showing that at the exact delivery time I was at a medical appointment, making it impossible for me to have signed for the package. Despite providing all of this information and cooperating fully, the process has dragged on for days with no real resolution. Communication has mostly been apologies and requests to “wait for the investigation,” instead of taking meaningful action to help the customer. What frustrates me most is that a replacement could have been sent while the investigation continued, especially considering the lack of proper delivery proof. I understand shipping issues can happen, but customer support and resolution are what truly matter. Unfortunately, this experience left me feeling ignored, stressed, and unsupported as a customer.

Real procrastination in shipping without being clear about the reality of the situation… Almost a month without shipping and without clarity of cause… Really disappointed after paying that sum of money

The glasses are awesome have no real complaints about them. But their customer service is absolutely horrible no way to contact them via the phone takes 24 hours to get an email response and then they don't even answer the question you're asking. I admittedly messed up when ordering them. I used the wrong payment method and was trying to just pay with a different method when I email them about this they responded by saying they canceled my order. I responded back with I didn't want my order cancel I just want to change my payment method did not get a response for a whole day so I ordered another pair of glasses it is now been 8 days since the order was canceled and I had still not got the money back. Just noticed an email asking if I wanted to cancel my first order. Now they're saying it's going to be another seven business days before I get my money back.

Customer service nothing short of brilliant. Answers to queries arrive within a day, on average - and there is usually a follow-up message asking if the responses were satisfactory!

SUMMARY AND conversation mode not good for getting and picking signs to help flirt and pick up women or men. I started off trying to get signals about someone's intentions and flirtations, but ended up learning more about trains and how micro-processors (did not intend to say micropenis) works

Ordered a pair of G2 prescription glasses from Even Realities along with R1 ring and clip on shades. The experience of Even Realities has been exceptionally dissapoiinting. The order took 8 weeks to deliver (2 months) When I finally took delivery of the product I discovered a fault in the left arm of the glasses which was essentially “wobbly” I raised a ticket with Even Realities less than 48hrs after delivery. I explained the situation and that no adjustments had been made by myself. Their response was to assume that clearly an adjustment had been made. I reiterated that this was how they came out of the box. Their response was to suggest my options; I could pay an extra $130 for collection and posting for them to then assess the glasses. They would then either accept the defect or if they deemed the fault an adjustment by the owner they would then charge a further cost for repair, this costs was undisclosed at this point. I requested a refund and return which was denied, so they essentially sent me a faulty pair of glasses and told me to put myself in a position where it would be my word against theirs. Having spent £1,108.70 GBP I find this absolutely disgusting, the glasses are completely useless as they now don’t fit properly. So in summary I have wasted £1,108.70 GBP of my money with this company. From top to bottom I am deeply disappointed in their dealings with this situation. I would be very wary of dealing or investing so much money in this product as they won’t rectify a situation where hardware faults are assumed as a fault of the customer. I certainly wouldn’t be able to trust an assessment by them as the fault which has clearly happened in assembly or packing has then looked like the product has been adjusted by the customer. Very poor customer service having only had the glasses for less than 48hrs. Even Realties should be avoided for this reason.

an amazing piece of kit but they are just too small! what an absolute shame, this tech is exactly what i want but the frames even with adjustment look too small. PLEAS PLEASE PLEASE cater for people that need a larger frame.