Even RealitiesReviews of evenrealities.com

Really disappointed with Even Realities support. I bought an Even R1 from CeX, but it is still linked to CeX’s account, so I can’t use it. I sent Even proof of purchase, screenshots and the serial number. In return, I got a lengthy email telling me to contact the seller, which I had already done. No practical help beyond that and no clear explanation of why they cannot remove the link with proof of purchase. CeX should have removed its account before selling it, but Even’s response has been equally frustrating. Plenty of polite words, but I’m still left with a ring I’ve paid for and cannot use. Why though? Why would you be so bad at CS....

After a few months of using the Even G2 glasses, Conversate is the feature I have found genuinely useful. The other features sound promising, but in my everyday experience they have not been as useful as they initially appeared. The free developer option also sounded appealing. I spent considerable time trying custom apps, but I found the experience impractical for daily use. Being able to build something is appealing; getting it to work consistently and conveniently is what matters when you actually wear the glasses. Managing my Conversate records has also been frustrating. Individual exports are available, but there is no convenient bulk-export option. Despite repeatedly contacting support and receiving a promise that they would prepare a complete export, I am still waiting. I wanted to like these glasses, and Conversate does have value. But after months of actual use, the limited everyday usefulness, impractical custom-app experience, and frustrating export process have left me disappointed. For me, they have not been worth the money.

I never received my package and it’s not 4 days later without a single update telling me where they’re at with the investigation with FedE and what feels like no attempt to make things right with me, the customer. Beyond disappointed with the customer service provided and the delivery service. I wish I could leave a review about the product instead of writing negatively about the company but I have nothing good to say.

the absolute worst automated customer service. to the point where i think that this is a fraudy company.

I chose the rental option for Even Realities glasses, and I was charged $57 immediately for the first month. After that, basically nothing happened. I contacted Even Realities, Whim, and later even received a message from Fragile. At first, Even Realities said they would look into the issue. Whim kept sending vague responses saying they did not know when the glasses would be shipped. No estimated shipping date, no clear timeline, nothing. Then last week someone from Fragile told me the glasses were supposed to ship that week. The entire week passed, and nothing was shipped. What kind of rental service charges you for the first month immediately but cannot even tell you when the product will be sent? Why offer a rental program at all if the company is clearly not prepared to fulfill rental orders? The customer support has been extremely poor and completely disorganized. I have been passed between Even Realities, Whim, and Fragile, receiving different vague answers and no actual solution. Now my emails are simply being ignored. After waiting more than a month without receiving the glasses or even getting a confirmed shipping date, I contacted my bank and disputed the charge. This has been one of the most frustrating customer service experiences I have had. Charging customers before shipping anything, providing no delivery timeline, and then ignoring emails is completely unacceptable.

The glasses are good when you have the ring. Unfortunately, the ring has no durability and shattered when clapping after less than a month of receiving. Even Reality did not stand behind their product calling it user error. Not even an offer to discount a replacement - nothing! We did have the option of paying $210 to ship it to them for inspection but then what- we are out even more money.

UPDATE — September 29: Even Realities has now offered to physically inspect my G2, but they want me to pay $80 for the inspection plus $40 shipping ($120 upfront). They say that if their inspection determines it was a product issue, they’ll replace the lens and refund the $120. If they determine it was “improper use,” I would have to pay for the repair. I told them I’m willing to send the glasses in for inspection, but I don’t believe I should have to pay $120 just to have them determine whether a pair of glasses that was only delivered to me about 4½ months before the failure qualifies for warranty coverage. I’ve asked them to provide a prepaid shipping label and inspect the glasses as part of the existing warranty claim. I’ll continue updating this as they respond.

The G2 glasses are cool and useful in a very niche approach when it comes to the conversate mode. Also having the ability to quickly ask the Even AI a question is also cool. The minimalist approach to the design and no camera helps make it feel less intrusive too. The support is where things start to fall apart. If you happen to purchase them used and need to send them in for new lenses, you’re going to be referred to a third party. So if you want to have your prescriptions changed on the lenses or add to one that never had. Things won’t go too great. Without the prescription for every day use the glasses just turn into a really expensive niche gadget.