Even RealitiesReviews of evenrealities.com

Had issues with one pair of G2s, but customer service was always helpful and informative about the replacement process. I have been using G2 for a while now, and although they are great glasses, very responsive, still very much held back by software and a lack of useful apps. Whilst I hope connectivity issues and software gets better in time , this product still feels in its early stages. R1 ring has been such a hit and miss that I've started using the touch pad on the glasses instead.

DO NOT GIVE THIS COMPANY YOUR MONEY. I spent over £1,100 on Even G1 prescription glasses and accessories. After the frames literally fell apart (exposed metal on the arms, as the housing had come away) just after the warranty, I paid £109 for a "3-week" repair. ​It has been TWO MONTHS and they just told me I have to wait another MONTH. ​The "customer service" is a joke. They have fed me a different lie every week to cover their tracks: ​They told me they were "assembling the battery." (Lie) ​Then they said frames were "out of stock." (Lie) ​Then they promised a ship date and missed it. (Lie) ​Then they blamed the "prescription" (which they've had since Feb). (Lie) ​Today, they claim that a "minor flaw" means they have to start the whole process over again and I won't see my glasses until LATE APRIL. ​I have been wearing a cheap backup pair of glasses for 8 weeks because this "premium" brand is a disorganized shambles. They offer $20 coupons while they hold £1,100 of your money hostage. Their "transparency" is a fraud and their build quality is bottom-tier. UPDATE They got in touch via email as suggested below to offer me a free accessory as a way of compensation. Eventually I got them to refund me the cost of the repair, which they did begrudgingly as what they refer to as a "special favour" However as of today some 20 days after my initial review, I have yet to recieve my glasses and once again have had to contact them to get an update, which once again shows up this companies inability to come good on any of their promises and adds to the catalogue of lies and half truths I have been told since starting this "repair" with them 3 months ago. They now claim the glasses are in their "final stage" of production, and that they will update me with shipping info as soon as they have it. So I ask, what part of the manufacturing process takes nearly 3 additional weeks, when the glasses were supposedly nearing completion and had a minor flaw in them that had prevented delivery almost a month ago? Either Even Realities likes lying to customers or has little to no control over its manufacturing process, either of which is true, makes this company, and it's promises a complete waste of everyone's time... As I said before, avoid these like the plague. A terrible company selling a terrible product with terrible after sales service. Avoid, Avoid, Avoid... FINAL UPDATE I recieved my glasses on 01 May... nearly 3 months after i initially sent them for a "repair"

De helpdesk vind ik erg goed. Op gestelde vragen krijg ik snel, duidelijk en vriendelijk antwoord. Het ging om navigatieproblemen met de G1 bril. Alles opgelost! Henk

I purchased these glasses for use in public speaking. They worked once, and I actually received compliments. Unfortunately, every attempt after that failed. The display became unreliable and could only be read sporadically, forcing me to stop mid-presentation and revert to my phone. It was embarrassing and completely defeats the purpose of the product. The charging is also inconsistent. At times the unit would not charge at all, including the case. Even after setting it aside and retrying later, the issue persisted. Customer service was even more frustrating: I reported the issue and was asked for photos and incomplete instructions on jpeg that were never sent or improperly delivered. After providing what I could, I was asked for even more detailed videos and diagnostics which i have no time to solve their problem. When I requested a simple advance replacement, they required a nearly $600 deposit, plus shipping, and would only refund it if they determined the unit was defective. That condition alone shows a lack of confidence in their own product and the likelihood that I will be $1200 invested in another defective product. To make matters worse, I later discovered that the G1 model I purchased had been discontinued days after shipment in favor of a G2 product. The company has avoided addressing this directly. At this point, the product is unusable and the support process is like nothing i have ever experienced or would ever tolerate in my own medical device business's customer support.

Glasses are bricked. I put my glasses in silent mode while I was at the gym. The battery must have died, and now they are stuck in silent mode (no display). I've: - removed and re-paired - factory reset - deleted and reinstalled the app Nothing is working and support just keep telling my to take my glasses out of silent mode? Don't bother.

It’s been more than 2 months and nothing yet about my glasses. Not even prescription lens, just regular ones. Order was placed in the US. They keep sending automatic replies when you send email inquiring. Worst experience.

I bought a pair of G2 and a ring and cannot pair them to my brand new iPhone 17 Pro. I have been communicating with their “support” for over a week and they are zero help. They ask for the same information half a dozen different ways. They obviously have no idea how to troubleshoot their own products. Zero help and a huge waste of time and money. Don’t waste yours too!

I am writing to express my disappointment regarding my order placed nearly two months ago, which is still showing as “in production.” This extended delay has caused significant inconvenience, and I have not received any clear updates on the expected delivery timeline. Additionally, I noticed a concerning pricing discrepancy. The price displayed on your website was significantly lower than the amount shown at checkout, an increase of approximately $150. This lack of pricing transparency is very frustrating and unacceptable from a customer standpoint.