Even RealitiesReviews of evenrealities.com

Excellent warranty support and follow-up I recently experienced a problem with my R1 ring and contacted Even Realities support. After reviewing the issue, the team approved a warranty replacement, provided the return shipping label, monitored the return, and arranged shipment of the replacement. My new R1 arrived safely and is now working properly. I especially appreciated the communication throughout the process. Lua from the support team followed the case carefully and even contacted me after delivery to confirm that everything had arrived safely and was working well. Hardware problems can happen; what matters to me is how a company deals with them. In my case, Even Realities handled the situation professionally and followed it through to a successful resolution. Thank you to Lua and the whole support team.

I love my glasses - their ease of use, the day-to-day subtle support it provides my work day, and it feels normal. The only thing I wish they could do is update R1 to provide a more seamless and intuitive health data experience so to not have to wear another device for that purpose.

Exceptional customer service. I send an email and within a day I have a reply with answers. They did everything they could to help me, advised on the best course of action which I took, and now the glasses are fine. My glasses arrived in a week, the R1 ring in four days! The support team emailed back several times just to see if I was satisfied and repeatedly said no matter what problems may arise in the future, they want to know about it and they will help. I mentioned twice that I have an official diagnosis of ADHD and the glasses actually are really helping me with my day to day life suffering from this neurodiversity. Especially with no audio they really are perfect for people like us (as explained below in more detail). They were totally professional, showed genuine interest in this subject and valuable insight and said they hadn't even considered that the glasses would help people with neurodiversity and they will make sure that this will be mentioned to head office, and without promising anything, would see if this is an area that the company will look into and support if this is true. I do hope that this will be the case as supporting something like ADHD will gain you an valuable client base others may not have even considered! I am one of those customers that if I receive exceptional customer service that goes above and beyond (which has been the case here), I remain loyal to them and make sure everyone is aware of how happy I am. And please trust me when I say that I tell EVERYONE!! My main point of contact who dealt with me from the Even Realities Support Team from my very first email, was a credit to the Even Realities support team and the company as a whole. I have noticed many complain that the customer service is awful and that there have been issues with deliveries. I have not experienced this, but there are a lot of delivery companies who steal items, or don't even deliver them and that is really down to those companies, not Even Realities. This happens a lot here in the UK with companies such as Amazon, Yodel (who had to change their company name it was getting THAT bad!) and DPD, so my advice is to complain to those companies who are delivering your glasses.

Excellent service, I tested the glasses to decide if I'd keep them before getting my perscription put in so there were a lot of emails arranging shipping and the process was really fast and I was updated every few days. Questions are answered within 24 hours every time.

The products are awesome. The shipping was timely. No issues.

Amazing team, product and service. They are quick to respond and super understanding. The product itself (G2, R1) replaced my Apple Watch and I don’t regret a thing.

Smart and useful, light and clear

Top service Ho avuto problemi con la taglia e me lo hanno sostituito senza problemi grazie mille