Even RealitiesReviews of evenrealities.com

Really disappointed with Even Realities support. I bought an Even R1 from CeX, but it is still linked to CeX’s account, so I can’t use it. I sent Even proof of purchase, screenshots and the serial number. In return, I got a lengthy email telling me to contact the seller, which I had already done. No practical help beyond that and no clear explanation of why they cannot remove the link with proof of purchase. CeX should have removed its account before selling it, but Even’s response has been equally frustrating. Plenty of polite words, but I’m still left with a ring I’ve paid for and cannot use. Why though? Why would you be so bad at CS....

I never received my package and it’s not 4 days later without a single update telling me where they’re at with the investigation with FedE and what feels like no attempt to make things right with me, the customer. Beyond disappointed with the customer service provided and the delivery service. I wish I could leave a review about the product instead of writing negatively about the company but I have nothing good to say.

the absolute worst automated customer service. to the point where i think that this is a fraudy company.

I chose the rental option for Even Realities glasses, and I was charged $57 immediately for the first month. After that, basically nothing happened. I contacted Even Realities, Whim, and later even received a message from Fragile. At first, Even Realities said they would look into the issue. Whim kept sending vague responses saying they did not know when the glasses would be shipped. No estimated shipping date, no clear timeline, nothing. Then last week someone from Fragile told me the glasses were supposed to ship that week. The entire week passed, and nothing was shipped. What kind of rental service charges you for the first month immediately but cannot even tell you when the product will be sent? Why offer a rental program at all if the company is clearly not prepared to fulfill rental orders? The customer support has been extremely poor and completely disorganized. I have been passed between Even Realities, Whim, and Fragile, receiving different vague answers and no actual solution. Now my emails are simply being ignored. After waiting more than a month without receiving the glasses or even getting a confirmed shipping date, I contacted my bank and disputed the charge. This has been one of the most frustrating customer service experiences I have had. Charging customers before shipping anything, providing no delivery timeline, and then ignoring emails is completely unacceptable.

UPDATE — September 29: Even Realities has now offered to physically inspect my G2, but they want me to pay $80 for the inspection plus $40 shipping ($120 upfront). They say that if their inspection determines it was a product issue, they’ll replace the lens and refund the $120. If they determine it was “improper use,” I would have to pay for the repair. I told them I’m willing to send the glasses in for inspection, but I don’t believe I should have to pay $120 just to have them determine whether a pair of glasses that was only delivered to me about 4½ months before the failure qualifies for warranty coverage. I’ve asked them to provide a prepaid shipping label and inspect the glasses as part of the existing warranty claim. I’ll continue updating this as they respond.

Don’t waste your money on Even G2. I was ready to buy these glasses and abandoned the purchase after seeing what I was actually getting for £599. The whole proposition is absurdly overcomplicated. You are buying a pair of AI glasses, yet the company surrounds them with expensive extras—including a separate controller ring—and turns buying glasses into configuring a car. Worse, the “AI meeting assistant” does not even have proper access to a substantial persistent repository of your own documents. Conversate relies on limited Prep Notes. If I am paying £599 for professional AI glasses, I expect the AI to know my work context and documents—not ask me to prepare a handful of files before meetings. So what exactly am I paying £599 for? A private screen, microphones, limited AI context, and an invitation to spend more money on accessories? If you are happy paying premium money to read captions, use a teleprompter and feed a few prepared files to an AI, enjoy. I would not recommend Even G2 to anyone looking for a serious professional AI assistant.

I purchased these as a prescription with all of the additional items and somewhat enjoyed them. The left lens just cracked. Out of nowhere, it cracked. They replaced it. Then the right lens cracked. At this point I couldn’t trust they were of any real value. I sought to return the package. They refused. I won via a credit card dispute. Hours of emailing. Hours of them saying the warranty covers it—for a year. They broke twice in 3 months. I’ve just now returned the entire package after my credit card company agreed they were defective and took the money back. Horrible company. The reply below is exactly what I dealt with. They replace it. For a year. No admittance that’s it a design flaw. Refused to give me a refund even though their product was not functional. Just, they will replace it until the warranty is expired.

Really disappointed with the customer service.I originally ordered the glasses, which arrived within around 20 days, so when I later ordered an glass clip as a birthday surprise for my partner, I expected a similar delivery time. Instead, I had to email them almost every day just to get updates. I contacted different email addresses because responses were very slow. When they finally gave me a tracking number, the details were incomplete, so I had to contact them again to get the correct information.I then had to contact the courier companies myself, and after going through multiple couriers, I eventually found out that the package had been lost. They did send another clip free of charge, which I appreciate, but unfortunately it arrived after my partner’s birthday, which completely defeated the purpose of ordering it as a surprise. What disappointed me the most was the lack of communication and customer care and the clip that was sent after getting arrived within a week ,I was the one constantly following up and emailing them. They never checked in to see if the package had arrived, and there wasn’t even a proper apology or acknowledgement of the inconvenience. The product itself is nice, but the customer service experience was honestly very frustrating. I expected much better communication and support, especially when the delivery issue wasn’t something I had caused.