Etana CustodyReviews of etana.com

Since I opened an account my experience has been very good. From the time of opening the account being approved and all being set has been quiet seamless and prompt.

I created an Etana account for Kraken on 2/27/21. It's been 4 weeks now and the ticket is titled "closed" on Etana's website. I had zero communication about this from Etana. When I log on through Kraken's website, it says that "we're reviewing your information and we'll notify you when your account is approved" It's been FOUR WEEKS. I am wanting to diversify and get into crypto investing but Etana is making it impossible. I am currently out of country on a work trip and cannot manually fund with wiring money to Kraken. Very, very disappointed with the confusion and lack of transparency from Etana to resolve this issue. New ticket number 147593 to address this issue has also gone unanswered. I am expecting an answer.

My experience was a learning curve to use Etana Custody. I did reach out to support with some hiccups and they kept in communication with me for various approval statuses and answered my questions. I have received my approvals. I have just one waiting for approval and yes they are a lot of people like me diversifying and want to get started immediately. I worked mostly with Ryan in support and he was polite and helpful.

I already have one bank account linked to Etana. So, they have already identified me. There is no other way to use Kraken's US exchange from Australia without this company in the middle. It is so frustrating. I have been waiting, and checking each day since the 8th of March when my new account addition was classified "pending". No change. No word. No sign. No communication. No phone number to reach someone. An automated help desk with an auto-responder. I am terribly concerned that if there is a problem getting access to my funds, what would I do? The money going in and to Kraken, simple, quick. But getting my fiat out? Be very very careful about this company. They could close down tomorrow, with your funds in transit - and where would you even begin to take recourse? Added 3 April 2021 @ 16:17 Thanks for the response here, but again, now what? I have no contact from your firm and my additional linked account is STILL pending. This is the second linked account, so you already know who I am. I am adding accounts from well-established and -regulated jurisdictions (Australia and Austria). Once again, I am crippled by your inaction while I cannot access my funds, and I am trying to get access to large sums of fiat. I have Google Street View-ed your operational HQ and I am definitely not encouraged. Where and how are you going to get this completed? I am so utterly frustrated and exasperated at the fake promises and feining of customer care and concern - when a very very basic expectation is all I have. My position stands, if one needs their money, what is to stop Etana just "doing business as usual" and taking off with the funds or just not handing them over in a reasonable amount of time? For all I know, this may have already happened, but I have no contact from anyone there. I understand totally what is meant when others say that your business is a scam. What on earth is happening with my linked account funds and access to my money!

This was my last correspondence to Etana Custody. Any prospective clients out there. Do NOT use this Company. Your Company is absolutely useless. I have supplied ample information for you to verify my identify and now you have the absolute cheek to ask me for more after and very significant amount of time. You have left this account pending for a month with support tickets being generated with automated responses and uncaring impersonal behaviour. You have zero care for your customers. Now you state you need more information. I find this a Joke. I will be reporting you to the FCA and making a complaint to Action Fraud. I will post everywhere I can on the internet for any other prospective clients to steer clear of Etana custody. I will report your complete incompetence to Kraken and make a complaint to them for endorsing such a poorly run and extremely inefficient Company. You are going to get nothing more from me in the way of personal information. You should be ashamed of yourselves for being absolutely poor in your performance. If I was a lesser individual I would introduce swear words and profanities because you completely deserve it. If I was to give you a score out of 10, it would be 0. Your CEO should be strung up from the nearest yard arm and flogged to within an inch of his/her life for running such a shower. I wish to close my account and all my details with you deleted from your database/records. I demand some kind of proof that you have actioned this request. I will be contacting the GDPR regarding Etana Custody. I cannot express in decent words how bad your Company is. I will try and find a Company that deserves my business because you do not. If you believe I would actually transfer my funds via Etana Custody going forward then frankly your are boarding insane. I look forward to your response showing you have deleted my records from your Company archives. Please be aware I have copied all your correspondence including date/timestamps to be displayed on every financial forum I come across. Your sincerely. Paul.

Like many other folks, the approval process takes forever and the support team takes a long time to respond after multiple follow-ups. Took about 2 months for someone to respond to me. The software to submit and validate your identity is awful. Not user-friendly at all. Adding a text box providing an explanation of what's expected would go a long way. This has ruined the customer experience and erode my trust. Makes you question how they're managing their operations, processes, and customer data.

There is sequence of events, please read the whole thing to see why I have decided to go with 4 stars. March 1 2021 - Review submitted - ONE Star. Reason: I have submitted for an account at the begging of the month to be able to move my crypto. This company is suggested by Binance for payments? How is that? Etana: please review ticket ID: 139306 I am not sure I will use you even if you approve, so fell free to deny my account and remove uploaded personal information. FYI I have been reading the auto comments from Etana, apparently they will request your info form TrustPiliot, but they don't read their own support Tickets - lol. Let me reply on your question in advance Etana bot. "The email I use for Trust Pilot is the same I have tried to open an account with you." Tnx, - March 21 2021 - Review edited to - TWO stars. Reason: I got a response on my ticket. I got the: "sorry for the delay ... we have high volume ... " response. FYI still not reviewed nor accepted or rejected. But at least I got a response. - March 27 2021 - Review edited to - FOUR Stars. Reason: This is an example how a company can edit their impression. I would like to thank the support from Etana for reaching out multiple times. Unfortunately I have decided to go with another platform. I am planning to use Etana in future as a backup platform. They are worth giving them a try, and maybe we should be all more patient. :) Cheers, Nikola

Very slow to get the account set up, and now it has been a month to get my bank account verified, and despite repeated requests no response. Tickets 99807 and 137103 with no response.