Etana CustodyEtana’s industry-leading suite of custody and trade support solutions allows clients to manage global currencies, crypto currencies and digital assets from a secure environment linked to a range of service providers. We reduce counterparty risk, increase capital efficiency, and mobilize assets across venues for exchanges, institutions, investment professionals, and individuals, all the while providing unrivaled security. Our high compliance standards give clients peace of mind, knowing their assets are protected and secure.
Etana Custody (etana.com) has 447 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Timothy S.
Also waiting indefinitely for approval of my account setup. No reply from customer service. Ticket number: 132020, 127014
Response from Etana CustodyMar 11, 2021
Hello Timothy, Apologies for any inconvenience you have experienced. We have escalated your case and a Support Specialist will reach out directly to you shortly via the Ticket ID mentioned above. Thank you! ^JN
Shawn N.
I was fortunate to have a customer service officer walk with me throughout my verification and transfer process. Thank you so much Jessica, you are the best. I am truly grateful. I rate 5-star for Etana Custody because of her. We need more people her.
rstfe M.
My account was approved but I haven't been able to add another funding account, the one I will actually use. In a nutshell, same issue of non response everyone else is having. This goes back to 02/06. Tickets: 77690 100441
Response from Etana CustodyMar 10, 2021
Hello, Thank you for your patience. We have escalated your case and a Support Specialist will reach out directly to you shortly via the Ticket ID mentioned above. ^JN
AnxietyLST
I've been waiting for a while for Etana to review my information. It's taking too long now and I'm worried it will take several weeks like for others with the same issue. Ticket ID - 130842
Response from Etana CustodyMar 9, 2021
Hello, Thank you for providing your ticket ID. We have escalated your case and a Support Specialist will reach out directly to you shortly. We appreciate your patience!
Terry B.
I have the same issue as many others. I submitted my info for account review on Feb 14th. I submitted a ticket Feb 28th and now March 8th there is still no update and ticket 120480 is has yet to be looked at.
Response from Etana CustodyMar 8, 2021
Hello Terry, Apologies for any inconvenience you have experienced. We have escalated your case and a Support Specialist will reach out directly to you shortly. Thank you for your patience! ^JN
Schepper
Long waiting time I have been waiting for around 2 weeks now for a review on my application however I heard nothing yet. I did not even get a ticket number like I see everyone else here - only thing I can see now is: "Thank you. We are reviewing your information. We are reviewing your information and will notify you when your account is approved." How long more do I have to wait?
Response from Etana CustodyMar 8, 2021
Hello Schepper, Apologies for the delay. Due to the increased volume of applications, we are continuing to experience longer processing times than normally expected. I have requested additional information through Trustpilot. If you can provide your email associated with your Etana application, we can look into your case. Thank you! ^JN
R. M.
Same here. Review time just takes too long. Can it be expedited? Ticket ID: 129796
Response from Etana CustodyMar 8, 2021
Hello, Thank you for providing your Ticket ID. We have escalated your case to one of our Support Specialists, and they will reach out directly to you shortly. We appreciate your patience! ^JN
Jbwolf
Still waiting under review, another unhappy (yet to become) customer. For any Etana staff listening, clearly you are losing countless numbers and in doing so losing business for your partner Kraken because you take far too long to review, and provide very little support or information. It should not take weeks of email tickets to get a response or a result. Look at the reviews across the board, look at the way people are moving to crypto, look at the potential opportunity here. People need your service, and your letting us down. And like many others I'm quite happy to go straight across to a different service without this nonsense and trade my hard earned money with something that works.
Response from Etana CustodyMar 8, 2021
Hello, Apologies for any inconvenience you have experienced. I have requested additional information through Trustpilot. If you can provide a ticket number and/or email, we can look into your case. Thank you. ^JN
