Etana CustodyEtana’s industry-leading suite of custody and trade support solutions allows clients to manage global currencies, crypto currencies and digital assets from a secure environment linked to a range of service providers. We reduce counterparty risk, increase capital efficiency, and mobilize assets across venues for exchanges, institutions, investment professionals, and individuals, all the while providing unrivaled security. Our high compliance standards give clients peace of mind, knowing their assets are protected and secure.
Etana Custody (etana.com) has 447 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Florent P.
I've created an account end of january. It's been 2 months and a half !!!! What the heck are you doing I raised a ticket but you closed it 88550 You're not serious at all.
Response from Etana CustodyApr 7, 2021
Hello Florent, Apologies for the delay. We have escalated your case to one of our Support Specialists, and they will reach out directly to you shortly via the ticket # provided above! Thank you for your patience and understanding. ^JN
rocky
Know this has been more than 2 weeks without any feedback I have made multiple tickets without getting any feedback I am really disappointed in this type of service and I really hope someone can get to me and help me solve my problem Ticket number:156153
Response from Etana CustodyApr 7, 2021
Hello Rocky, a Support Specialist has replied to your ticket. They will be glad to answer any further questions or concerns you may have. Thank you! ^JN
Andrew F.
Can I get some support on ticket 148674?
Response from Etana CustodyApr 6, 2021
Hello Andrew, a Support Specialist will be in contact with you shortly. Thank you.
Adrian R.
The worst customer support I have ever experienced. I’ve been waiting since the beginning of February for a response to my emails regarding my account and approval. Starting to believe it’s a huge scam.
Response from Etana CustodyApr 6, 2021
Hello Adrian, Apologies for the delay. I have requested additional information through Trustpilot. If you can provide your Ticket # or email associated with your Etana application, we can look into your case. Thank you. ^JN
Orangeoil
Yeah they got me verified in about 2 weeks. Can't say lightning-fast but better than most services these days, I am pleased.
Response from Etana CustodyApr 5, 2021
Hello Orangeoil, Thank you for your feedback! Our Support team will be able to answer any further questions or concerns you may have. ^JN
Stephen P.
Fast and efficient - great work guys Thank you
Response from Etana CustodyApr 5, 2021
Hello Stephen, Thank you for your review!
STEPHEN G.
Weeks waiting for verification. Still waiting. Only automated responses. This outfit deserves to go belly up. I absolutely regret sending them my personal information. My ticket number is 146118
Response from Etana CustodyApr 1, 2021
Hello Stephen, We apologize for any inconvenience you have experienced. We have escalated your case to one of our Support Specialists, and they will reach out directly to you shortly via the Ticket # mentioned above. Thank you.
Kizito okpere O.
I created an Etana account for Kraken on over 6 weeks ago. When I log on to etana.com it says that "we're reviewing your information. I have tried to reach out several times via their customer service support team and there has been NO RESPONSE. My ticket number is 121398
Response from Etana CustodyMar 31, 2021
Hello Kizito, Thank you for providing your ticket #. We have escalated your case to one of our Support Specialists, and they will reach out directly to you shortly. We appreciate your patience!
