Etana CustodyEtana’s industry-leading suite of custody and trade support solutions allows clients to manage global currencies, crypto currencies and digital assets from a secure environment linked to a range of service providers. We reduce counterparty risk, increase capital efficiency, and mobilize assets across venues for exchanges, institutions, investment professionals, and individuals, all the while providing unrivaled security. Our high compliance standards give clients peace of mind, knowing their assets are protected and secure.
Etana Custody (etana.com) has 447 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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kire P.
I have been waiting for 2 months after submitting all of the documents and still there is no word from them. After 2 weeks i received mail from them saying sorry for the delay we are working on it. And now its exactly 2 months and account is still not approved nor disapproved. Sad
Response from Etana CustodyApr 14, 2021
Hello Kire, Thank you for your feedback. A support specialist has reached out to you about your case. ^JN
Richard T.
I expected my verification process to be thorough. I would expect nothing less from a custodial institution. I had all my documents ready in advance. The time elapsed from hitting "send" to the time I received my confirmation was less than 24 hours. I was impressed with how quickly Etana processed my application.
Response from Etana CustodyApr 14, 2021
Hello Richard, Thank you for your review!
Jose Mª R. T.
Good morning, I'm still waiting for the verification after a month and a half, what a lousy service. My ticket ID is 156460
Response from Etana CustodyApr 14, 2021
Hello Jose, We apologize for the delay. I have escalated your case to a support specialist, and they will contact you shortly via the Ticket ID mentioned above. Thank you for your patience. ^JN
WabyA
Have been waiting for my funding account to get approved. It has been 20 days, raised two support tickets: 147600 and 159128 but have not received any response.
Response from Etana CustodyApr 13, 2021
Hello, Thank you for providing your Ticket ID. A support specialist will be in contact with you shortly to resolve your case. ^JN
Jake M.
I have started two tickets with etana and have heard absolutely nothing in response. 154979 153739 These are my tickets. I have missed out on 25% gains in the meantime which is very frustrating for me. Update: They have responded to my request and have approved my account. Thank you to Etana for the help!
Response from Etana CustodyApr 12, 2021
Hello Jake, Thank you for providing your Ticket #. A support specialist will be in contact with you shortly to resolve your case. We appreciate your patience.
Scott J.
Still waiting on funding to be approved. I have 2 tickets open and cannot get a response. Ticket 151316 and ticket 161056
Response from Etana CustodyApr 12, 2021
Hello Scott, Thank you for reaching out. A support specialist will contact you via the Ticket # mentioned above. We appreciate your patience. ^JN
Anderson T.
Almost 2 months and I am still waiting for account verification.
Response from Etana CustodyApr 12, 2021
Hello Anderson, I have requested additional information through Trustpilot. If you can provide your Ticket # or email associated with your Etana application, we can look into your case. Thank you. ^JN
Avi
My account is pending verification since 2 months. I have raised tickets, nobody answers and tickets are just closed. Ticket 138954 and 153514. Can somebody responsible enough to look into. Thank you.
Response from Etana CustodyApr 12, 2021
Hello Avi, Apologies for the delay. A support specialist will reach out via the Ticket # mentioned above. Thank you for your patience. ^JN
