Etana CustodyReviews of etana.com

I was going nuts,couldn’t access my funds but Ravinloops came through and I got my funds back

Straightforward and easy to use website, transactions (withdrawals and deposits) go through very fast. Works great with Kraken. Don't hesitate to use it, ETANA is a trustworthy and reliable company. Has worked great for me.

This company is an embarrassment. They got whatever license they needed to be a money mover for Kraken, and they built the jankiest, most barely functional web1.0 system to fulfill their minimal duties, and then they just left it there without ever making a single improvement. As of right now their website is actually unreachable, which is a new low even for them. Everyone involved should be ashamed of themselves for having zero pride in their work.

They asked first documents, then finally changed and asked for another bunch of private documents, when then finally no news or anything during 3 months they just decided to close the account and not even letting me reply or asking anything and gave fake link to "open a new ticket". Now they got tons of informations and you can't even say anything about it, or asking them to delete it as they don't even reply

I always had a bad feeling about this company. It's a shame kraken uses them and I feel it reflects poorly on the image of Kraken being associated with them. I made a deposit which was not smooth at all then never used them again. Occasionally I try to login there over the years and often the website malfunctions and I wasn't able to. Fast forward a few years I get an email saying the following: "We are notifying you of the pending closure of your account due to its inactivity over the past year. Your account is scheduled to move into a closed status on May 26, 2025. In order to prevent your account from being closed, you have until May 23, 2025 to log into your account, conduct a transaction or reply to this e-mail notice indicating your desire to keep the account open. If no action is taken, the account will be closed and may require you to resubmit documentation to reactivate it. In addition, your account may be subject to various fees associated with this process." Looking at the other review this is them saying we will take your money if below 150usd. Sound professional and in good faith? The icing on the cake is despite receiving this email when I try to login to the website this SAME EMAIL has no registered account with Etana im told. I also use a password manager so it's an issue manufactured by Etana themselves. Really glad I have no money in there. Honestly I don't know how they are allowed to continue operations. Somebody should start a class action.

I made an Etana account as an intermediary between a crypto trading platform and my bank account. I verified my Etana account using the required ID and paper bills, etc, but once I did all of that and I tried to withdraw my money, they said they needed me to verify my account by providing them with a passport. I don't have a passport and at the time I couldn't afford to travel outside of my country, so spending $400 just to get money that was mine was a little too much work. Thankfully, some time down the road, their systems seemed to have glitched out somehow, allowed me to initiate the withdrawal again and they once again said they needed me to verify my account with a passport. Thankfully, the withdrawal went through without the passport verification. DO NOT USE ETANA FOR ANY REASON.

I performed a national wire transfer from my Citizens account to the account specified by Etana Custody in the deposit instructions, as I've done many times in the past. This time, it was never confirmed, and despite having written many times to them through the support ticket that's automatically opened, and through new support tickets (generated when contacting support), they have never replied back to me, nor recognized my funds. Etana has recently been flagged as a SCAM company, and unfortunately I'll have to agree with that, though previously I had okay experiences with them. The fact that they would never get back to me, is extremely disappointing (mainly for the fact that they're Kraken's official custody partner). I am trying to reverse the wire now and sue them.

I have been using Etana for some years and suddenly the company changed from a trustful one to a scam one. I am now so frustrated and disappointed. I sent a few thousand USD to my Etana account last month so that I can transfer fund to Karken account. I checked with my bank and they proved that the fund has been successfully sent to the receiving bank and the recipient (Etana). Unfortunately, Etana just replied to me once asking me explaining about the bank I used and then stopped communicating with me. I sent multiple emails to ask about the status of my hard-earned money, but no one responded to my request. I instructed my bank to recall the transfer I made and see if I am lucky to get back my fund. Even though I am still able to access into my Etana account, but some important information disappeared. That is very unusual and something bad must happened to this company. If I am unable to get my money back in the coming days, I have no choice but report to the police and regulators. Hope they can help me to trace my fund and stop Etana from scamming people.