Etana Custody Reviews | Read Customer Reviews of etana.com

Etana CustodyReviews of etana.com

3.1447 reviews
Banking & Money
999 18th St, Suite 3000, Denver, Colorado

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Etana Custody

About Etana Custody

Etana’s industry-leading suite of custody and trade support solutions allows clients to manage global currencies, crypto currencies and digital assets from a secure environment linked to a range of service providers. We reduce counterparty risk, increase capital efficiency, and mobilize assets across venues for exchanges, institutions, investment professionals, and individuals, all the while providing unrivaled security. Our high compliance standards give clients peace of mind, knowing their assets are protected and secure.

Etana Custody (etana.com) has 447 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.

Also known as: etana.com
Website: etana.com
Category: Banking & Money
Location: Denver, Colorado
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 54% of reviews.
Latest: Most recent review: December 2025.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Etana Custody reviews

447 approved reviews, newest moderated first

Jack E.
May 19, 2021
Maddening experience. Simply terrible.
Poor communications, useless website. It's confounding to try to understand how it takes them so long to review an account opening request, and their customer service is so clueless that it's maddening to even try to communicate with them. I have moved on from Kraken to another exchange simply because of Etana's incompetence.
Response from Etana CustodyMay 19, 2021
Hello Jack, We appreciate your feedback and we apologize that your experience has been less than ideal. If you would like to be put in contact with a support specialist, please provide your Ticket # or email associated with your Etana application. Thank you. ^JN
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King D.
May 19, 2021
Don't use this company
Worse thing I have ever done was to sign up with this company it has been a month now and I'm still not verified. I tried contacting support but nothing happens, no response AT ALL. They are handling personal information which is valuable to us but yet they refuse to give us updates on whether or not we will be verified. If you use this company by the time you should get verified all good cryptocurrencies are gone.
Response from Etana CustodyMay 19, 2021
Hello King Dre, We apologize for the delay and that your experience so far has been unsatisfactory. I have requested additional information through Trustpilot. If you can provide your Ticket # or email associated with your Etana application, we can escalate your case to one of our support specialists. Thank you! ^JN
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MBK
May 17, 2021
Still waiting to be verified (even after 3 weeks) !!! :/
Still waiting to be verified. No response from customer service to my numerous emails ! Missing out on good buying opportunities.
Response from Etana CustodyMay 17, 2021
Hello MBK, I have requested additional information through Trustpilot. If you can provide your Ticket # or email associated with your Etana application, we can escalate your case. Thank you! ^JN
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sam
May 17, 2021
It really took some time to get my…
It really took some time to get my deposit transfered (10 days). Support was however quite responsive.
Response from Etana CustodyMay 17, 2021
Hello Sam, Thank you for your feedback. The support specialist handling your case can answer any future questions or concerns! ^JN
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hono Y.
May 15, 2021
response very fast
response very fast
Response from Etana CustodyMay 17, 2021
Hello Hono, We appreciate you taking the time to write this review.
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Nisa
May 15, 2021
Transfer from Etana Custody to Kraken
I made a USD transfer from Etana Custody to Kraken but after the 72 hours holding period, the funds were not available for trading. I raised this with the support team and the the issue was resolved in less than 24 hours.
Response from Etana CustodyMay 17, 2021
Nisa, Thank you for your feedback. Please reach out to our Support Team if you have any additional questions or concerns! ^JN
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Frank
May 14, 2021
I have transferred a substantial amount…
I have transferred a substantial amount of money to Etana on the 07.05.2021. However, the money has never arrived at Etana. They have forwarded it to their "bank research" but I haven't heard back from them. I would advise everybody to carefully reading the reviews before using the service. (#203247) I have opened as well another ticket since the linkage to my binance account is still pending, although Binance never send me an confirmation e-mail. However no reponse their either. [17/05/2021] Since my review on the 14.05 I have not had any contact from a support specialist at Etana Custody, about the payment, as the comment from Etana Custody would suggest. Still very worried about the whereabouts of my funds. [19/05/2021] Etana Support wrote me on the 17.05 that "their bank" have identified the funds and will transfer them by EOD tomorrow [18.05.2021]. So far no funds have arrived in my account. It has been 12 days.. [20.05.2021] After asking for the wire confirmation again the funds have been transferred to my account. It's been almost two weeks..
Response from Etana CustodyMay 14, 2021
Hello Frank, We apologize that your experience has been less than ideal. Your case has been escalated and is being handled by a support specialist. We appreciate your patience and understanding. ^JN
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h V.
May 12, 2021
they never send me the verification…
they never send me the verification code to my phone,i try many times
Response from Etana CustodyMay 13, 2021
Hello, I have requested additional information through Trustpilot. If you can provide your Ticket # or email associated with your Etana application, we can provide further assistance. Thank you! ^JN
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