Etana CustodyEtana’s industry-leading suite of custody and trade support solutions allows clients to manage global currencies, crypto currencies and digital assets from a secure environment linked to a range of service providers. We reduce counterparty risk, increase capital efficiency, and mobilize assets across venues for exchanges, institutions, investment professionals, and individuals, all the while providing unrivaled security. Our high compliance standards give clients peace of mind, knowing their assets are protected and secure.
Etana Custody (etana.com) has 447 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Chris P.
Sloooooow communication. Account got rejected for no reason. No option to resubmit any documents. All documents were 100% legit and accurate.
Response from Etana CustodyMay 12, 2021
Hello Chris, Thank you for your feedback. A support specialist will investigate your case and will reach out to you shortly regarding your application status. ^JN
Colin B.
Still waiting to be verified . No response from customer service ... missing out on good buying opportunities...
Response from Etana CustodyMay 12, 2021
Hello Colin, Thank you for your patience. Your case has been escalated to a support specialist and they will contact you shortly regarding your application. ^JN
Yuni Y.
I've been trying to get my account verified for a month, and they still haven't, I'm starting to doubt the reliability of etana. I think Kraken is making a bad move, my case ticket is (198548).
Response from Etana CustodyMay 11, 2021
Hello Yuni, Thank you for your patience. Your case has been escalated to a support specialist and they will reach out to you shortly. ^JN
Hunt C.
Grueling process. Passport, work info, utility bill, bank statements. I'm surprised they didn't ask for my blood.
Response from Etana CustodyMay 11, 2021
Hello Hunt, Apologies that your experience was less than ideal. I have requested additional information through Trustpilot. If you provide contact information, we can contact you with a support specialist to resolve any questions or concerns you may have. Thank you. ^JN
Evan F.
I sent a support ticket to the Etana support team on 28th April, I have not had a response. It's IMPOSSIBLE to get hold of them. I cannot run a business where there is no support whatsoever to a query.
Response from Etana CustodyMay 11, 2021
Hello Evan, Apologies for the delay in response. I have requested additional information through Trustpilot. If you can provide your Ticket # or email associated with your Etana application, we can escalate your case. Thank you! ^JN
Gord B.
I think its great that in an age of paperless offices, i am asked to scan a document my bank does not send me - a paper statement. Feel free to contact me on my pager, or send either a telegram or Carrier Pidgeon with attached request if you need more information.
Response from Etana CustodyMay 10, 2021
Hello Gord, A PDF version of your documentation can be attached to your application as well. I have requested additional information through Trustpilot. If you can provide your Ticket # or email associated with your Etana application, we can provide you with more assistance on the onboarding process. Thank you! ^JN
Naseem
I had applied for an Etana account in March and till today my account has not been approved. A ticket (Ticket No: 152372) was raised for this and they have closed it without resolving my issue. I then opened another ticket (196295) and still no response. The customer service or support is very poor.
Response from Etana CustodyMay 10, 2021
Hello Naseem, Thank you for providing your contact information. We have escalated your case to one of our Support Specialists, and they will reach out directly to you shortly via the ticket # provided above! We appreciate your patience. ^JN
Lue
I've been waiting on the load screen for ages, tried all different browsers even safari. But no luck?
Response from Etana CustodyMay 10, 2021
Hello Lue, The platform may have been experiencing a brief update. Please try again and if you run into further issues, please reach out to our Support team for further assistance. Thank you! ^JN
