Etana Custody Reviews | Read Customer Reviews of etana.com

Etana CustodyReviews of etana.com

3.1447 reviews
Banking & Money
999 18th St, Suite 3000, Denver, Colorado

Directions Website

Etana Custody

About Etana Custody

Etana’s industry-leading suite of custody and trade support solutions allows clients to manage global currencies, crypto currencies and digital assets from a secure environment linked to a range of service providers. We reduce counterparty risk, increase capital efficiency, and mobilize assets across venues for exchanges, institutions, investment professionals, and individuals, all the while providing unrivaled security. Our high compliance standards give clients peace of mind, knowing their assets are protected and secure.

Etana Custody (etana.com) has 447 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.

Also known as: etana.com
Website: etana.com
Category: Banking & Money
Location: Denver, Colorado
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 54% of reviews.
Latest: Most recent review: December 2025.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Banking & Money, Colorado

Directions Write a review

Etana Custody reviews

447 approved reviews, newest moderated first

Tomas A.
Jun 1, 2021
Awaiting approval and support is unresponsive
I've been waiting since 2021-05-13 11:34:52 for support to answer to a ticket. Not sure why they take all that time to reply and approve accounts. Ticket number: 197949 EDIT: After this review, they kindly replied and solved the issue. Will give them more points for that
Response from Etana CustodyJun 1, 2021
Hello Tomas, We apologize for the delay. We have escalated your case to one of our Support Specialists, and they will reach out directly to you shortly via the ticket ID provided above! ^JN
Report
David E.
May 29, 2021
What's the point of a "custody service"?
I used to be able to send my USD to Kraken and back with no fuss. It would take about a day. Then Kraken informed me last year that I must use Etana. All it does is add another layer of complexity, and for what? More KYC regulation? More waiting for support calls. This is merely a way for authorities to see where your money is (binance also are forced to use it in my country). I've stopped using kraken because there are better ways of funding your account without sending it to a government department first
Response from Etana CustodyJun 1, 2021
Hello David, As an independent, qualified custodian, Etana offers protection of your fiat and digital assets. When you custody with Etana you have peace of mind that your assets are safe and secure, mitigating the risk of an exchange being hacked or filing for bankruptcy. With unrivaled security, Etana allows you to interface with leading exchanges. We are not a government department; however, we support regulation that addresses risk and fosters innovation in the marketplace. If you have any further questions or concerns, please provide your Ticket # or email associated with your Etana application. Thank you! ^JN
Report
Nabil B.
May 29, 2021
Seriously someone please help I’ve even…
Seriously someone please help I’ve even trying to contact Etana support for days and I’m getting no reply. My ticket number is # 222169
Report
Mohamed N.
May 26, 2021
Prompt responses and immediate…
Prompt responses and immediate solutions were given to my problem of transfers into etanas custody.
Response from Etana CustodyMay 26, 2021
Hello Mohamed, We appreciate you sharing your experience with us! ^JN
Report
Etienne G.
May 25, 2021
Poor service
First time funding account approval and reception of funds was ok, but subsequent request to add a funding account went completely forgotten, no reply to ticket after two weeks, no reply to recent reminder, poor service, disappointed
Response from Etana CustodyMay 25, 2021
Hello Etienne, Thank you for your feedback. I have requested additional information through Trustpilot. If you can provide your Ticket # or email associated with your Etana application, we can look into your case. Thank you! ^JN
Report
Constantin C.
May 24, 2021
No support, no updates, nothing...
Ticket created more than one month ago. No answer so far. Send them few reminders until now. No response. Requested to transfer my funds from Etana back to the exchange, nothing so far... Starting to think that Etana is a scam.
Response from Etana CustodyMay 24, 2021
Hello Constantin, I have requested additional information through Trustpilot. If you can provide your Ticket # or email associated with your Etana application, we can look into your case. Thank you! ^JN
Report
HELV M.
May 20, 2021
Ticket in support created 9 days ago
Ticket in support created 9 days ago. Still no response. Please Help. Ticket # 209280
Response from Etana CustodyMay 20, 2021
Hello Helv Motors, Thank you for providing your contact information. We have escalated your case to one of our Support Specialists, and they will reach out directly to you shortly via the ticket # provided above! We appreciate your patience. ^JN
Report
Jamie F.
May 20, 2021
I’m fed up with there stupid replies... and with their poor customer service !!
I’m fed up with there stupid replies when lame help. I have tried for months to wire money and nothing !! I just got off my phone with my bank and they said they don’t trust that site. Sooooo yep I’m going with my bank help. I tired 3 deposits and still waiting to be varied and months and months later. I’m wasting my time with them while others are getting rich!!! Now I need to move fast since the coin market has dropped. Sorry but I can’t wait anymore!! So slow with help and not very good help. So I’m closing my account and moving on. There are way better companies out there that work. Coin square was up and running in 30 minutes and I have bough coins way faster then waiting for these guys. SO PEOPLE RUN AWAY FROM THESES GUYS !! App slow and want everything even your first born kid to get up and running. My bank told me about coin square !! Hmmm bank wins !! BYE BUE
Response from Etana CustodyMay 20, 2021
Hello Jamie, We are sorry to hear that your experience has been less than ideal. As a financial custodian, our extensive onboarding process is to ensure the safety and security of our clients. We understand the delay can be inconvenient; however, please note that is it in the best interest of our community. Once your application is verified, you will be able to complete successful transactions. I have requested additional information through Trustpilot. If you can provide your Ticket # or email associated with your Etana application, we can look into your case. Thank you! ^JN
Report