Etana CustodyReviews of etana.com

I have been waiting since 03/30/2021 for my bank account to be approved, but have received no response to several requests. I have not even received a ticket number. I only received "The Individual Profile 6063352440d092572ee392ac (referred by Kraken) was created."

I’ve tried 3 times to link my Binance account but no email have been received. The status is pending since almost more than 3 months. I have asked Etana to look into the matter or remove the pending request so I can submit again and try all over one more time. unfortunately, the support team is very weak. Case ID: 227252

The Etana team is quick to respond and you'll speak with an actual human. Better service with more flexibility than I've ever experienced from my big-bank.

i have opened an account with kraken and send all my info to etana for verification since 3 weeks. received no reply and the site when i log in still says we are reviewing. why do you take ages to review. either you get it done or revert back saying its impossible to open an account

Etana asked some general information for account review. After answer, my account's disabled on 5th June 2021 without telling reason and my money's still in account. Worse, I've got no reply from support for 4 days already, making me worried and wonder it if they are stealing my money. Ticket number #224889 **My mistake. Support reach out to me on 7th to return the money but email 's hard to find. Still, no idea why they disable account.

J'ai fait un virement le 19 mai dernier, nous sommes le 7 juin et je ne peux toujours pas bénéficier de mon argent...

I completed my application in April. It is now JUNE and I still haven't been approved. I opened a ticket and still don't have a response four days later, so I'll be looking elsewhere. I can't trust them with my money. I'm annoyed that I didn't look at reviews first.

Took about 4 weeks to review my account, but once Kraken support assisted to push Etana to review my application, the process was very smooth.