Etana CustodyReviews of etana.com

Have only great things to say. When in need of support, it is delivered timely and with clear instructions. Thank you.

Great service. thank you for your kindly support:)

Money sent and missing for over a month. Requested recall and not returned. Eventually credited. Do not use this service with being prepared to accept delays. It is unclear how this company is regulated.

Service worked like a charm, quick and easy

Etana service is good, always give me a good feedback.

Great service and clear communication. My account was opened within 24 hours with no hassles! Juan from the support team was very pleasant, knowledgeable and efficient in his communication with me. Thanks Etana! I look forward to using your services!!!

Terrible product, non existent customer service. Wired money as instructed. Wire transfer was confirmed by the sending bank. Etana has not deposited funds into my account. It has been 7 days. I have submitted two support tickets, detailing the issue and providing documentation and receipts of the transfer and Etana closed both tickets with ZERO response. Company is a complete scam. Update: 9/20/21 - Etana replied back stating "your funds have been rejected and were sent back to your account." This is false and I sent back a screenshot showing the funds were deposited in their account." Seems like all part of their SCAM! They said they are doing me a courtesy by not charging me their $95 fund rejection fee. What a disgusting practice. Here is the reply email. Dear Casey, Thank you very much for providing the payment confirmation! Unfortunately, your funds have been rejected and were sent back to your account. As a courtesy, we have waived 95 USD rejection fees but all further transfers that will arrive through third-party payment provider will be a subject to 95 USD rejection fees. Currently, we are not authorized to accept Money Transfer Services, Mobile Only Banks or Electronic Money Institutions (EMIs) such as Transferwise, N26, Revolut, Monzo, Payoneer, Skrill, etc. We are looking into how to work with these banks in the future, but in the mean time, please list a traditional bank associated with a checking or savings account with your full name and current address. Best, Sabrina

Amazingly responsive & efficient service received Frm Mr Ryan. He was responsible in answering all my enquiries questions by questions, part by part without fail. He even patiently address the concern in Point form after I asked the second time on the same subject. Tht give a mch clearer understanding that truly help. Appreciate tht Mr Ryan was there to walk the journey with me, during the entire funding process. That means a lot. Overall all the support Frm the team was good & detailed. Thank you to the rest of the support team whom have assisted me so far. Well done to all ! Will recommend etana to the rest as one of the funding options. Cheers :)