Etana CustodyReviews of etana.com

I'm also feeling frustrated with the lack of communication back from customer service. I have sent funds into my account with Etana. Received an email to inform me that they have received it and for me to confirm it. I replied. Not word from them 2 days later and no funds into the account.

Quick response and accurate instructions. My account is working again! Thanks Etana and Austin!

My request is resolved. Keep improving your service!

Until now I only had very positive expiriences with Etana custody. Waiting Times for deposit, withdrawal and help with the support Tickets were always acceptable if not even more than acceptable. In the contrary to many reviews here I was quite happy with the service. But now I have written a new support Ticket and it's been two weeks and nobody has responded yet. Otherwise I would have given this review five stars.

these guys are horrible to worth with, do not use

mon fils à fait un depot il y a 10 jours... aucune nouvelle aucune réponse du support...juste à lui re-demander sa date de naissance 3 fois.... une vraie arnaque et en plus ils sont recommandés par kraken.... bref ne pas les utiliser... c'est du vol pur et simple.

I found the support extremely helpful! Once I received it, I finished everything within a day. A bit prolonged, however, I understand there is a huge expansion of the market currently, so we all must give them a bit more understanding. Good luck guys.

I am usually a pain of a customer, and this has been very personalized. The follow-up is impeccable. Hope you always stay this way, hoped Kraken was like this and not just all read and do yourself, there are some of us that appreciate, personalized service when needed and not AI bots, that are very far from that. Actually, this request was the first after this there have been more and great so far, the response time is amazing too. Thank you.