Etana Custody Reviews | Read Customer Reviews of etana.com

Etana CustodyReviews of etana.com

3.1447 reviews
Banking & Money
999 18th St, Suite 3000, Denver, Colorado

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Etana Custody

About Etana Custody

Etana’s industry-leading suite of custody and trade support solutions allows clients to manage global currencies, crypto currencies and digital assets from a secure environment linked to a range of service providers. We reduce counterparty risk, increase capital efficiency, and mobilize assets across venues for exchanges, institutions, investment professionals, and individuals, all the while providing unrivaled security. Our high compliance standards give clients peace of mind, knowing their assets are protected and secure.

Etana Custody (etana.com) has 447 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.

Also known as: etana.com
Website: etana.com
Category: Banking & Money
Location: Denver, Colorado
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 54% of reviews.
Latest: Most recent review: December 2025.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Etana Custody reviews

447 approved reviews, newest moderated first

Smitty
Oct 16, 2021
Fast onboarding and good communication
Fast onboarding and good communication. Pricing is fair as well
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Rex A.
Oct 15, 2021
Account Opening Issue Resolved
I had a problem during the account review process. Etana’s Support personnel resolved it quickly and efficiently with friendly service.
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Fernandes
Oct 13, 2021
J'ai mis plusieurs semaines pour ouvrir…
J'ai mis plusieurs semaines pour ouvrir un compte. Je suis tombé sur quelqu'un de sympa qui s'est occupé de mettre en ligne mes documents. Il refuse les fichiers pdf, mais accepte des fichiers peu usité au quotidien ....l'informaticien a un problème aux neurones chez Kraken ( il y a des séquelles à la naissance ...ou je ne sais pas ... mais il a une " m...e dans le bocal ) car ils acceptent les fichiers jpeg que l'on doit redimensionner pour éviter d'être en " excés " de poid pour télécharger ...( il a peut-être des neurones graisseuses dans le bocal qui bloque le bon sens..Pourquoi faire simple, si on peut faire compliquer !) ...Aujourd'hui j'ai eu une réponse rapide à ma question ....le CS répond toujours chez Kraken...très sincérèrement ils subissent de plein fouet l'informaticien décérébré et les responsables de cette plateforme bon pour l'internement ! J'ai rien à reprocher au CS de Kraken qui font de leur mieux et parfois ne comprenne le problème des clients ..mais ils répondent ! Alors maintenant on peut acheter des cryptos par CB , mais j'ai eu la réponse ...pour les retirer ... c'est un transfert bancaire ! C'est tellement stupide car dans mon cas personnel , les banques correspondantes se gavent à 70 USD par transfert ! Des génies chez Kraken ....on peut acheter en CB , mais pour retirer il faut attendre 3 jours et le paiement se faire par transfert bancaire ! Vraiment ...il aurait pu appeler leur société Krakotte, ou Asylum coins !
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Juan Carlos O.
Oct 13, 2021
The assistance is rapid and clear
The assistance is rapid and clear. I still have to see my problem resolved, but at least there are communications back and forth of my case.
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Urs I.
Oct 11, 2021
Account review process
Etana's support works quickly and asks concise questions. Follow ups happen within hours at the max. Staff is always friendly and responsive. I am happy with the service quality and the people!
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Sebastian K.
Oct 6, 2021
Sehr schlechter Service.
Sehr schlechter Service. Bekomme keine Antwort auf meine Mails. Mein Geld ist jetzt schon seit 2 Monaten verschwunden und es meldet sich keiner. Nutzt diesen Service nicht wenn ihr kein risiko mit eurem Geld eingehen wollt.
Response from Etana CustodyNov 11, 2021
We apologize for your problem. Occasionally banks have issues with transactions. We recommend trying to withdraw your funds again.
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Mr Terry F.
Oct 6, 2021
Excellent service
Excellent service. Much appreciated.
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CO
Oct 4, 2021
Trevor was the agent that helped me…
Trevor was the agent that helped me change my e-mail address after being locked out of my former e-mail by my carrier. He was very efficient, professional and very quick (just a couple of e-mails back & forth) and after a couple of hours I had access again. Great job!
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