Etana CustodyReviews of etana.com

Very helpful and knowledgeable. So far the experience has been great. Quick onboarding, quick responses to all of our questions.

Problem solved on the same day swiftly. Thanks

Service was swift and helpful. Thorough verification process is assuring.

It's complicated but made possible! There's a lot involved in getting cross-border payments working and they've made it happen. Support is quick and effective.

I wired the funds to this company which was offered to me by Kraken, as the only way to forward to my Kraken account. I applied to open an account with Etana. During the process, I provided all the documents that they required. It took them 3 days to review the documents and approve the account. Following that, I wired the funds. It was received on the day. They released the funds after 72 hours, as agreed before. After 10 days they sent me an email asking for the same documents that I had provided at the time I applied for the account. I ignored the email as I considered that to be sent by error. Asking for the same documents again!!???. # days late r they disabled the account. No action can be taken. They havent responded to any of my emails for the last 3 days. I'm not sure what is going on. DO NOT TRUST THIS COMPANY

Was trying to buy crypto and the exchange said I had to use Etna. Etna told me after couple days that my bank (that leads most customer service surveys) could not handle transactions from Etna so asked me to open another bank account. Made no sense to me so I used debit card from same bank instead that worked fine.

I needed help getting my bank account verified- accepted etc through Etana and is was provided quickly and clearly by their support people. Brian

Excellent response time and polite service. Thank you!