Etana CustodyReviews of etana.com

Excellent, prompt and professional service.

I am very impressed with the quality of service received from Etana. The responses to all of my questions and concerns have been clear, concise and professional. The speed with which my questions in reference to deposits, transfers and withdrawals have been quite helpful and alleviated my apprehensions. I will certainly continue with Etana

I had a misunderstanding, but it was corrected immediately, and with a clear explanation. Great customer service.

I wonder where's my money at? so I withdraw my funds from kraken to Etana last November 28, 2021, and since then I haven't received my funds yet. I emailed them twice a day, and it tooks 1 to 2 days before they replied, and most of the time I only received a generate response from them. I seek help to my bank to trace the wire transfer, and they said it's hard for them to trace it since they aren't the one who transact my transfers. it's been 16 days, and I haven't received any money from them. I really need my money back, my daughter is in the hospital, I got tons of bills need to be payed. if anyone of you can suggest me on how to recover my CAD 4733.37. please help me.. my ticket number is 289958, and my Etana's custody account number is SR50316DR.

When I first set-up Etana, I waited absolutely ages for my account to be authenticated. It was only eventially authenticated when I chased them. It was working fine for a few days, and now I have login issues (even though I've changed nothing at my end). I've raised a ticket, but waiting to hear back. From reading other people's reviews, Etana seems like an absolute nightmare in terms of quality of service. Etana – if you're reading this... please can you prioritise my issue, and contact me. Thanks!

verifyfing account I had trouble with one account but after a send a message to customer service. They fixed it in no time.

J'ai versé 1000 $ sur mon compte etana il y'a plus de 6 jours et il est toujours écrit que j'ai 0$ sur mon compte !! J'ai envoyé 4 emails différents au supports et aucune réponses de leurs pars. C'EST UNE HONTE! De plus, les délais de confirmation de compte sont beaucoup trop long !

The customer support is excellent. Staff goes out of their way to find solutions to problems. They really have the customer as priority in this company.