Etana CustodyReviews of etana.com

Great communication, helpful and very fast responses.

Dealing with unsophisticated customers is no easy feat. When a company does that well you feel more comfortable as you grow with them. Very helpful, patient and courteous.

Etana is great. Customer service is always responsive. I use them for kraken.

Quick, easy, I love to be able to arrange everything on line. I was able to get my account approved without any issues.

Apps take forever to be reviewed, by the time I was approved I was no longer interested in using the service. Totally unnecessary product. Using literally any crypto service would be a better experience than this product.

I've had several interactions with support to get through a few issues. My first issue was not finding the info needed as they instructed. They were timely in responding. After I forwarded a screen shot of my problem I was advised that I was on the exchange site and not their's as needed. :) In the subsequent interaction they were there to assist and processed quickly. Onboarding generally gets more attention than subscribers, however, I'm confident when a problem arises I'll receive the same level of service.

I’ve had to submit help tickets a couple of times with Etana (one due to my own mistake). Got prompt help and resolved what I needed resolved. Thanks!

I can’t complain at all about the customer support. I have asked a lot of questions and opened at least 5 tickets And they always get back to me with an answer. Really can’t ask for anything more than that. I am completely satisfied with their support.