Etana CustodyReviews of etana.com

Recently I was pleasantly surprised at the quick response from Etana. I've become used to somewhat delayed response from some crypto brokers, and this experience was better than I'm used to. They assisted me with a login issue I was having. So far, after using Etana for about a year, I haven't had any issues, I've rated them highly as a great company to deal because too often its only when folks are upset, they leave reviews. Anyway, here's to hoping that my experience continues to be positive.

It's total fraud. Don't open account with them.

I’ve been using Etana for nearly a month now and have experienced top notch service every time. My 4 digit withdrawal was processed within 5 hours! I highly recommend this service. Just make sure to authenticate everything properly beforehand and maybe ask support if everything is in order for you to go ahead with withdrawals/deposits the first time! Doing so would probably put your mind at ease, and you will have a record of confirmation. WAGMI

I changed my phone, and was not aware of transferring the Google Authenticator app. Using the help option they were able to walk me trough how to regain access to my account.

Every time I needed support, it took at least to weeks to get a response. I must say, that, when I got in touch with anyone, the support was really good and helpful, but the waiting time is definitely annoying. I also had other issues with the Brokers they work with due to the country I am currently living in (Uzbekistan). I opened an account at Kraken, and two months later they decided to close down my account. I got in touch with Etana Support and they suggested to open an account at EXMO, and it was just a nightmare. I transferred funds to that account but the money never got there, so I had my money stuck in this Etana/EXMO account for 4 months. It is not clear to me what happened, but I have switched to Binance so I don't need Etana any longer and I have been really satisfied with Binance account. Unfortunately I won't work with Etana any more, it was a bad experience for me.

All are satisfactory albeit the time taken for the verification.

I have now used Etana twice to deposit funds into my account in order to transfer to my Kraken account. The first took nearly a month to reach my Etana account and the second deposit is still mia after 20 days and counting. Terrible service, terrible support. I just get the same cut and paste response to my support ticket. Avoid them like the plague, there's got to be a better way

Response time was quick and dealing with Etana was a pleasure so far.