Etana CustodyEtana’s industry-leading suite of custody and trade support solutions allows clients to manage global currencies, crypto currencies and digital assets from a secure environment linked to a range of service providers. We reduce counterparty risk, increase capital efficiency, and mobilize assets across venues for exchanges, institutions, investment professionals, and individuals, all the while providing unrivaled security. Our high compliance standards give clients peace of mind, knowing their assets are protected and secure.
Etana Custody (etana.com) has 447 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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David B.
I won't lie - this is not the quickest or easiest application to complete. It takes a fair amount of work. You have to submit quite a few documents, so be prepared to persevere. But this is where the team made it tolerable. They will help you out by keeping track of the documents you need and helping you with specific questions. They answer promptly and give detailed responses.
Miha C.
I gave Etana 3 stars and not 5 stars because, YES, they solved my issue but it took them months, literally. ( and I´m not exaggerating). So, yeah, it´s a good service , I just wish it was faster. Miha K. Comarella from Brazil
KW N.
Etana is great. The customer service is fast and really helpful.
bbv N.
J'ai eu un souci pour la validation de mon compte qui est désormais résolu. Etana a su répondre efficacement a toutes mes interrogations en peu de temps. Merci beaucoup.
Alex G.
Have never had an issue with anything other than adding a new funding account. Support said this does not automatically get flagged in their system for them to approve, which is why it sat unapproved for a few weeks. Not sure why the system is set up like that but the support for this issue was quickly handled when I asked for help
Samitha B.
Great service
Ben T.
Recently I've opened a business account with Etana Custody. I must say the paperwork for KYC profiling are a little tedious. However, this is mitigated with timely and helpful customer service. Kudos to Mr. Tomas (Etana Support) for his excellent work.
Khalid
Service is really convenient. All KYC so far were legitimate and without any unnecessary complications. Fund transactions takes reasonable time to reach destination. Customer support are really helpful.
