Estée LauderReviews of esteelauder.com

At first, everything was fine. But shortly after opening the products, I began to have problems. All of the products seem to have gone bad within a couple of weeks of arriving! I finally got the attention of someone who offered me a free product. I declined, as all the products I have purchased have gone bad. I got another reply saying they'd look into it and do whatever it took to make me happy. Here's an exact quote "that we may resolve this matter to your full satisfaction." That was the last message. Maybe they don't understand the internet? That we expect prompt answers? Maybe they don't understand that we expect products that don't go bad within a couple weeks of purchase? Maybe someone should tell them?

I ordered a product online during the week of Black Friday shopping. When my order arrived I noticed it was the wrong product. It was a dry skin formula and I have combination normal skin. My first call to customer service was very pleasant and the representative was very helpful and told me she would send me the product in the normal/combination formula. The next day while I was at work a supervisor from Estée Lauder called me and told me the young lady I spoke to the day before handled my issue wrong and that the mistake with my order was mine not Estée Lauder's. She kept telling me the sku number on my order was for the dry formula. I told her repeatedly that I don't think any consumer would be expected to know or order something by a sku number and that if she looked at my order details and receipt you can clearly see that nowhere does it state this is the dry skin formula I was ordering so how is it my fault. She was very condescending and clearly just wanted to tell me I was wrong. So long story short..... I threw out all my Estée Lauder products and bought an entirely new products from Clinique. I was loyal to Estée Lauder my whole life (I'm 47) but have turned my back on them since that supervisor called me and let me know I wasn't important enough to be nice to.

Estee Lauder ist der Vertragspartner wenn man über M.A.C Cosmetics bestellt. Der schlechteste Kundenservice den ich je erlebt habe! Ware wird 3 Wochen nicht geliefert obwohl im Shop stand: Sofort Lieferbar! Auf Nachfragen erhalte ich nach FAST 2 WOCHEN(In welchem Universum brauch man bitte so lang für eine Antwort??!) per Mail eine Antwort das meine Bestellung Aufgrund eines Systemfehlers storniert wurde! (Ich hatte Rabatt auf meine Bestellung) Meine Freundin hat etwa eine halbe Stunde später mit genau diesem Systemfehler bestellt und Ihre Ware wurde geliefert! Eine absolute Frechheit! Die Rückzahlung wurde erst nach 4 WOCHEN durchgeführt! NIEMALS WIEDER!!!

I tried to place an order on 4 occasions, it would not go through, on this fifth occasion it went through but charged me £66 more than the other 4 times, I then realised it had picked up items in my 'saved for later' I phoned them immediately. they said rather than cancel the complete order, then would just either remove the two items or not charge for them. I was charged completely and when they arrived, the two items were missing, but the picking note, said they were sent. I phoned again and was told to report the two missing items in an email. I did so, the first girl Kelly seemed Ok and told me that the refund had gone through and that I should have received them. I told her that they were not sent. I complained again, then a full 4 days after I received the items, I was asked to photograph the contents and box, how ridiculous. The packaging was bitty cardboard and made a mess, so this was re-cycled. Don't know what sending a photo would prove, Emily was not helpful, and I emailed her back on 4th November and have not had a reply. The phone service is good, but forget the customer services on email, they are terrible.

I have been an Estee Lauder user for 45 yrs. & used Estee Pure Fragrance since its inception. Recently I purchased a bottle, it was several days before I tried it & immediately I knew something was definitely wrong! I returned the bottle to Dillard's thinking they had given me the wrong one. My sales rep told me they had a training & were told that after people have worn a fragrance for a long period of time their nose becomes immune to the smell. I told her that didn't hold water, for I had a small amount of Estee left in my bottle & there was no comparison between the 2. Estee has been my signature fragrance for it works very well with my body chemistry & I always getting compliments on how it smells on me! I beseech you to go back to the original formula, or if there is any stock still left in the warehouse, could I purchase several bottles? Please consider my request! Once a loyal customer, Linda Ross

I placed an order online for a product I hadn't seen in the stores. I was promised then didn't receive a 15% discount for ordering online for the first time. I sent email then called the toll free number to receive the credit. First customer agent promised to fix it but didn't. Second one promised to fix it, told me it would take 7 business days to see the credit on my card then told me she couldn't confirm that she'd fixed it, but I had to wait to see the credit on my card. Next time I'll ask my department store to order in the product. They can deal with the company hassles.

postage a bit slow, but products arrive always perfectly packaged with all trimmings :) never had any problem with them and have ordered 5-6 times now.

After being messed about several times by the department stores in local areas i rang the head office who, at first, seemed to be extremely helpful. As a gesture of good will i was offered a certain product to resolve the issue i had and ensure i didn't go further with my complain. The advisor seemed very helpful and was more than willing to give me an E-Mail address for her manager to make sure i sent a message explaining what had happened, what the resolution was and how she helped me. I recieved an E-mail back thanking me for the feedback quite quickly. Two weeks on I am still waiting for the item that, according to their advisors, should have arrived last friday. After trying to contact them and ringing relentlessly I am giving up. This is a poor, unprofessional and ridiculous company, who will do what they can to avoid admitting fault!