Estée LauderReviews of esteelauder.com

Talk about disappointed. Very recently I bought a perfume so that I could take advantage of the pack that came in the red case and had 3 lipsticks, skin care and shadows in it. The Lipsticks all had very brown undertones which were flat looking and generally unpleasant, the skin care is fabulous and cannot fault that, however, the eye shadows are so incredibly bad quality that words cannot describe how disappointed I am. They have the worst fall out of any shadows I have used and are extremely un-pigmented. It is so difficult to pick up enough shadow to make an impact of any kind and when really work at it and pick some up, it falls down way down your face, looking terrible and ruining your look. Really, really bad quality and a shocking 'gift'. Fail.

Ordering was quick and easy. Swift delivery and able to track. One problem I did state that this was a gift. It arrived in a brown dirty box and tissue wrapped scrunched around it. But would of been a 5* if wrapped correctly.

I needed to contact customer services over a pot of their cream that did not contain my usual cream! I contacted them and was asked to return in a postage paid envelope! After several weeks I had heard nothing so I contacted them again and was told I would be given an exchange product no explanation as they had promised about the returned cream! They told me they would send a 50 ml pot out to me! I explained the returned pot was 75ml she argued with me made me feel like a liar , went and checked and then said I was correct!! She then promised to send.a 30ml and a 50ml total of 80 ml . After a few days I received a 30ml .I then rang them again to be told they had no 50 ml in stock so I said I would accept two 30 ml instead! Which they duly sent !! All in all I actually gained 15 ml extra for all my hassle! I wish now that I had returned my pot of cream to the trading standers as they were falsely selling a different cream in my normal Estée Lauder package! I did expect a better experience from a company like Estée Lauder!!!

I felt the need to write a review because after having read all of the bad reviews here I was pretty nervous about how my experience would go as a first time customer. The online reps helped me to be sure I matched with the correct color to the best they could through a photo.(it matched perfectly!) I was able to get 15% off my purchase and got some free samples along with the purchase. Shipped in a reasonable time frame from how they process their orders. The only hiccup was that when I got my order my free samples weren't in the box, however customer service was great about it, and got them shipped out to me. Oh and the foundation is amazing, stays on ALL DAY!! I Will definitely continue to order!

I had a horrible experience getting a refund for a product that was cancelled by Aveda / Estee Lauder almost immediately after I placed it. In total, the entire experience took almost two months, and I was only able to receive my refund because I opened a claim with PayPal. Who knows how long it would have taken to be refunded if I paid by Credit Card.... Just to recap, I placed an order for a product in July, which was cancelled because they did not have the product. It came back into stock and I ordered again toward the end of August. The order was, for the second time in a row, cancelled by Aveda / Estee Lauder with no email to me or notification as to the reason (I had to log into my account on their site to find out my order was cancelled). For weeks after the cancellation I wrote emails to their customer service with zero help. First I was told that I had, in fact, been refunded in August. Before this order was placed. I had to kindly inform them that this was a refund for THE FIRST cancellation, I was awaiting a second refund because they had cancelled my order yet again. I received no response to this email, so I opened a claim with PayPal. When I opened the PayPal claim, I first did it with Estee Lauder directly. I sent them multiple messages, gave them a refund deadline, I think I was quite reasonable. They responded to exactly 0 messages. At that point I had to escalate to PayPal and wait for them to do their due diligence. Again, Estee Lauder did not even respond to PayPal's request for info, which means my claim had to go the full wait period before I could be refunded (an additional 10 days). I was just refunded today by PayPal, because Estee Lauder did not provide a response to them. I am honestly disgusted by how unprofessional the customer service has been for this order. There is absolutely no excuse for a well-established company like this one to take nearly 2 months to refund an order that was almost immediately cancelled on their end, and processed with PayPal no less. Needless to say, I will never be purchasing their products again.

Evil company that has started testing on animals again!!! How do you explain this!!! Estée Lauder - you disgust me!!! Take me off your list of customers and email subscription - You and your products are evil - I’ve been notified by dog files who monitor cosmetic companies and Estée Lauder is now on the animal testing confirmed list!

Falsche Lagerbestände im Webshop, werden auch trotz mehrmaliger telefonischer Hinweise nicht korrigiert. Falsche Pay-Pal-Rückbuchung, wird offensichtlich nicht weiter kontrolliert. Rechnungsübermittlung ohne Versandinfo und Sendungsverfolgung. Zusammengefasst: schlampig!

Firstly I would like to commend Estee Lauder on their service and skincare products for all these years.Last year November, I purchased Estee Lauder Products Menlyn Mall. These products included 50ml Advance Night replair, advance night repair for eyes and the enlightning skin range products. Previously I used the perfectly clean product range, so I wanted to try the enlightning range.To my surprise the Advanced night repair that I used on my skin was extremely runny compared to the usual one that I used. I then thought maybe its the new improved thinner one.Never the less I didnt doubt the product.I then used the new range products but then my skin broke out horribly.I had to consult a dermatologist and he had to prescribe me medication to get rid of the breakout. I am current;y still battling with marks and some breakouts. I am very disapointed with the effect that it had on my skin. I discarded all the products that I purchased because something clearly went wrong with it. I spent so much money and it was paid for in cash. How do I now trust that the products I buy is not fake. I would like Estee Lauder to please look into this and revert back to me and see how this can be corrected and justified as I have lost so much money and developed a bad skin condition. I am hoping that we can come to some type of compensation.