Estée LauderReviews of esteelauder.com

Ho comandato online al blackfroday.... oggi mi arriva il pacco e scopro, dopo che mi hanno addebitato sulla carta di credito l'intero importo della mia domanda che 2 prodotti dal e acquistati e pagati, non erano nel pacco. Ho dovuto telefonare x reclamare e solo dopo la telefonata mi hanno rimborsato. Io volevo i prodotti a quel prezzo non il rimborso e sentirmi dire che non avevano più il prodotto in stock quando i negozi invece sono stati riforniti anche dopo il blackfriday dello stesso prodotto. Cosa da matti. Da non crederci!!!! Vergogna!

I was a 15 years enthusiastic consumer of Estee Lauder products until they earned my one star review. They are altering or discontinuing products that were staples of my makeup regimen. Replacement for lucidity makeup and resilience lift are unsatisfactory! I'm Done! Funny how price went way up on new or "improved" products while at the same time the quality I once raved about has become non existent.

Customer service is very bad. They don't respond to emails, nor do they answer the phone. After 9 minutes waiting they hang up the phone.

Acquistato a cyber Monday, c’è scritto sul sito 2-3 giorni per la spedizione ora sono passati una settimana e ancora niente! Inutile chiamare il loro telefono che non risponde nessuno. Non me lo aspettavo da un brand così noto

Purchased an advent calendar for my wife, item packaging did not align with the day pockets so that to remove item from day 1 you destroyed pockets 2 and 3 ruining the purpose of an advent calendar. Customer service response was to refund the £150 I paid with no recompense for inconvenience of returning the ruined gift. 1 star for delivery

Today bearing in mind it’s 3 weeks to Christmas I called into an Estée Lauder counter, no other customers around, based in Cheltenham Boots main store, showing the Estée Lauder assistant a sample of Perfectionist saying we have used this product for last 10 years and could I have a sample of Perfectionist Pro, unfortunately I was met with ignorance of the product and “we have no samples” a bit like requesting to drive a new car before purchase and been refused. Maybe genuine repeat customers are not important to Estée Lauder, rest assured I will not be bothering your sales counters or products again. Your assistant lost you £60 plus pounds today, and a repeat loyal customer.

I went in to my local Boots store in St Andrews yesterday to buy a Christmas gift for my wife. Sharon Mitchell (no relation!), who is in charge of the Estee Lauder counter, recognised me straight away and gave me a lovely welcome. (My wife loves Estee Lauder products!) Apart from being a very attractive lady, Sharon is very professional, is a good listener and posses a lovely personality and all in all, is a fabulous ambassador for Estee Lauder! She went in to her computer and was able to tell me in an instant the products which my wife loves and those she doesn’t. Being a mere man, this is exceedingly helpful! We duly identified what I was buying and Sharon did a terrific job putting the items in to Christmas gift wrapping. Job done! She made a shopping expedition for me, usually a chore, a perfect delight and I know that is why I keep going back to her for purchases of this nature. Well done, Sharon! Malcolm M. Mitchell, St Andrews.

I spent a lot of time to wait and to order the warm collection, and eventually, get frustrated by the out-of-stock notification. No time to cancel the order after the out-of-stock notification! They sent me the out-of-stock email and I replied immediately, saying that I wanted to cancel the order. And after 20 minutes, the order has been shipped, and cannot be canceled since they haven't read my email!