Estée LauderReviews of esteelauder.com

I placed an order on 13th May and they sent out the wrong order. After countless phone calls, emails, promises I still haven't received my refund... It's 26th May today.. They already received the items I have sent them back so basically they stole my money. I reported them to trading standards but I know it's all useless.. Money runs the world and they are one of the biggest companies in the trade. Only solution is to accept ourselves and boycott all these useless beauty products!!

Nightmare. The return process is non-existent. I used the CHAT, emails, and phone number. NO RESPONSE! I will NOT be stuck with this lousy and overpriced product. I want to ship it back with tracking, and have them include that cost in my refund, but I fear it will disappear into the abyss and I will be out $50! E.L. should be ashamed. They dare use the pandemic as a reason for crappy service. I will boycott E.L. and their companies.

Absolutely the worst online experience I've ever had. Never ordered from them before and never will again--always purchased at a department store. I placed order on 3/24nfrom an UNSOLICITED email and still haven't received my product. Contacted the BBB, went back and forth with Estee Lauder, and now it's May 13 and I still have no product and they deleted my account. I have reported them again to the BBB and sent all pertinent documents to them (the email chain, the original order, the first and second back order notifications). Again, this was ordered through an UNSOLICITED email and this has been the biggest waste of time I've ever experienced. After 25 years of faithfully using their products, as God is my witness, I will NEVER purchase another product from them. Absolutely terrible that a supposedly "upscale" brand can treat people this way and get away with it.

Good company to order from. Products are all great! Delivery was within a week!! Happy customer!!

I ordered the large size advanced night repair and was supposed to get a free full size and 6 samples. I got the one bottle of night repair, nothing else. They do not respond to emails, you can't get through on the phone or chat. I'm disputing the charge through paypal since Este Lauder will not take responsibility. No response from them. No more orders from me. I'm done with them

Unfortunately Estée Lauder stopped making my foundation so I ordered a new foundation online having never tried it before and found it too matte. I had an online chat with an advisor who was excellent and ordered the one she chose for me. Four days later and it is arriving today. I also got a refund, paid into my account within days. Cannot fault the service or products and their staff are incredibly pleasant and helpful. If only all businesses were run as efficiently as my experience especially in such challenging times. KCH

Stor ståhej omkring tillægs gaver - som viser sig at være 1ml testposer, øv....

estee lauder double wear foundation is the best !!!'