Estée LauderReviews of esteelauder.com

Widerruf wird nicht bestätigt und Geld behalten. Auf anrufe und emails wird nicht reagiert

Estee Lauder, . NIE WIEDER!!!!!. hatte einen Artikel wegen Unverträglichkeit Anfang August zurückgeschickt . Rechnung wurde bezahlt. Bis jetzt erfolgte keine Rückerstattung , auf E-Mails wird nicht geantwortet. Bei Anruf nach fast einer Stunde in der Warteschleife, wurde ich mit einer lapidaren Ausrede abgewimmelt. Ich würde aber innerhalb von zwei Tagen Bescheid bekommen. Das ist jetzt mittlerweile eine Wochen her ,und wieder keine Reaktion.. und keine Rückerstattung

Horrible customer service in Europe. Horrible logistics. Works really well in the US but something is seriously wrong with the european organisation.

Buongiorno, noto con vero disappunto che entrambi gli ordini sono stati privati delle palette che avevate inserito come specchietto per le allodole negli ordini. Mi trovo a fare una pessima figura con delle amiche che, GIUSTAMENTE, non credevano che avreste inviato la palette mentre io avevo confermato di aver ordinato già in precedenza ed aver ricevuto degli omaggi di tutto rispetto. Ho così fatto un ordine per me e uno per una di loro ed ecco qui che oggi, QUANDO GENTE CHE HA ORDINATO DOPO DI ME HA RICEVUTO LA MERCE COMPRENSIVA DI PALETTE DUE GIORNI DOPO, dopo 10 GG mi arrivano gli ordini con due bustine omaggio che potrei tranquillamente trovare in un giornale. Non pensavo un brand come il vostro usasse questi mezzucci cmq grazie per la pessima figura che non mancherò di divulgare come e dove posso.

I made an order online on during the promotion with 4 luxury miniatures and 1 full-size lipstick (20/9/2020). 2 days later, I only received 4 miniatures. The website is still advertising the promotion till today 29/9/2020. I contacted customer service via email as to why I didn't receive the full-size lipstick. The way they solved the problem completely pissed me off: First, I wrote my question in English and the answer is just a simple copy paste of a template in Dutch without even looking at the original English question. As a customer, I feel that I was not even cared about because the template of answer was just blindly applied and I couldn't understand without the help of Google Translate! Second, if the lipstick is out of stock, why would they still advertise the full-sized lipstick on the website until now? I would be happy if I know that there were only 4 miniatures in the beginning or was informed that full-sized lipstick was out of stock. I consider this as cheating the customer while the real promotion is different from what is advertised. I even wonder if the lipstick was really in place from the beginning?? Third, they offer the solution of 25% discount on next order and valid till 30/10/2020, which is ridiculous. They only think about driving their revenue without truly thinking about a sincere apology to customer. Discount 25% valid till 30/10/2020 is ridiculous considering that I've just bought the products I need and there is no need to buy more stuff now. Besides, I also saw this kind of discount often on the website of Estee lauder that I don't even need to use the code. Once again, I feel strongly disappointed with the way Estee Lauder handled the situation and the way they treat customer! Premium products but service is below unacceptable! Updated Dec 2020: After I raised the case 3rd time via the contact info section on the website (link to my online order number), I got the reply from them that the reply in Dutch is a system problem. They apologized and asked me if it's ok if they would give me a voucher code to get a free lipstick in future purchase instead. I replied OK but they never replied back after that!! It's just as if they just answered 1 email just to meet the Case solved quotas and there would be no follow-up! Afterwards, I raised 2 other cases to ask for follow-up with what they promised (linked to the same online purchase #) and they COMPLETELY IGNORED the cases and there hasn't been any reply since for both cases since then. This is the worst of worst attitude towards customers. How despicable the service is!

Ich habe Kleinigkeiten bei Estee Lauder im Onlineshop bestellt. Die Ware habe ich bezahlt, sie kam leider nie bei mir an. Kontaktaufnahme mit Estee Lauder ist leider nicht möglich. Nach ewigen Warten wird man aus der Warteschleife gekickt. Auf Mails wird nicht geantwortet. Bloß gut, dass das erwartete Päckchen keinen großen Wert hatte.

Worst mistake of my freaking life ordering from their website. I almost cannot BELIEVE how horrible my experience is. I ordered products with after pay... haven’t gotten my order confirmation through Estée AND I’m unable to view my order details and it’s been 5 days and no one on the phone can see my order or cancel it??? Forget this honestly. DONT ORDER FROM THEM!! turns into. Bloody fu***** nightmare

Terrible to deal with their online store